Busgeet Omkar Sharma
Petit Raffray
Summary
I am currently pursuing a Bachelor of Commerce in Business IT and Systems, with only a formal internship module remaining before I complete my degree. I am eager to enter the job market to gain practical experience and expand my knowledge. My goal is to develop critical thinking skills, and the ability to provide well-considered, detailed solutions that contribute to an organization's success.
Overview
3
3
years of professional experience
Work History
IT Support Trainee
Global Process Outsourcing Ltd
11.2024 - 12.2024
- Helpdesk Support: Handled IT tickets via Grant Thornton Helpdesk.
- Responding in a timely manner to services, issues and requests
- Troubleshooting.
- Active Directory/Domain setup.
- Setting up IT accounts for new users.
- VPN Troubleshooting: Resolved Palo Alto GlobalProtect VPN issues.
- User & Asset Management: Managed user profiles, laptop setups, and asset registry.
- Hardware & Network Support: Fixed switch port POE issues, headset detection, laptop crashes.
- Software Support: Resolved Excel license, DataSnipper errors, SharePoint access issues.
- Network Management: Monitored Meraki AP latency, conducted speed tests, rebooted APs.
- Laptop Configuration: Formatted laptops to GPO IT policies.
- Security & Access Control: Managed password resets, authentication, firewall troubleshooting.
IT Trainee Technician
Tripletech Group IT Management Company (GBLC)
09.2022 - 02.2023
- IT Support through Ticketing System.
- Responding in a timely manner to services, issues and requests
- Troubleshooting.
- VPN Installation and Configuration.
- 3CX Phones Configuration.
- Hardware Asset Registry.
- Laptops configuration.
- Remote access support.
- Remote access laptop configuration.
- Active Directory/Domain setup.
- Repairing and replacing IT equipment as necessary.
- Testing new technology.
- Setting up IT accounts for new users.
Junior IT Technician
Firemount Textile Limited (LTK Head Office)
04.2022 - 09.2022
- Modification of existing android app to adapt to company’s norms.
- Creation of and partly developed a website.
- Troubleshooting.
- Server Diagnosis / testing.
- Cable configuration.
- Intervention and IT Support.
- Support systems through remote access.
- Installing, maintaining hardware and software components.
- Backup and cloud.
- Formatting and updating of PCs.
- Migration of Email.
Education
Bachelor of Commerce - Business Information Technology and Systems
Curtin University
Mauritius01-2026
Cambridge International Higher School Certificate -
Ramsoondur Prayag State Secondary School
Riviere Du Rempart11.2019
Cambridge International School Certificate -
Ramsoondur Prayag State Secondary School
Riviere Du Rempart11.2016
Skills
- SAP Australian User Group (SAUG)
- Internet and Computing Core Certification (IC3)
- The Duke of Edinburgh's Award (Bronze)
- Valid driving license
Hobbies and Interests
- Music (genres: relaxing, calm, soothing tones)
- Sports (swimming, gym, gaming and pool billiard)
- TV (genres: documentaries, national geography, wildlife and world documentary)
- Reading (financial papers like business magazine, Times, Forbes and Newsweek)
References
Dr Sarita Hardin-Ramanan, Head, Faculty of IT, Design and Communication, 4016511, sramanan@curtinmauritius.ac.mu
Timeline
IT Support Trainee
Global Process Outsourcing Ltd
11.2024 - 12.2024
IT Trainee Technician
Tripletech Group IT Management Company (GBLC)
09.2022 - 02.2023
Junior IT Technician
Firemount Textile Limited (LTK Head Office)
04.2022 - 09.2022
Bachelor of Commerce - Business Information Technology and Systems
Curtin University
Cambridge International Higher School Certificate -
Ramsoondur Prayag State Secondary School
Cambridge International School Certificate -
Ramsoondur Prayag State Secondary School
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