Bhaveesh Kris Sungkur
Royal Road Grand-Gaube
Summary
Diligent individual seeking employment. Bringing forth a positive mindset to advance a company's objective by being driven to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Back-Office Agent
Modero
05.2023 - 04.2024
- Resolved expert's issues quickly and thoroughly.
- Handled and promptly resolved experts complaints to maintain professional relationships.
- Informed experts of policies and procedures.
- Maintained accurate records of expert's communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Customer Service for HelloFresh Clients
PLP Africa
09.2022 - 01.2023
- Interact with customers, ensuring they are satisfied at all times
- Resolve issues and complaints with customers, implementing negotiation and conflict resolution tactics
- Answer inquiries from guests and provide information about services or products
- Oversee operations, making sure all employers interact with customers tactfully.
Appointment Booking Agent
SERENITE 24 H SUR 24, EVERY COURCOURONNES
09.2015 - 09.2021
- Receive incoming calls and place calls
- Evaluate physician schedules to organize appointments
- Schedule appointments
- Process referrals before scheduling new appointments
- Update and organize medical records
- Collect payments
- Perform administrative tasks as needed
- Scan, fax, and print documents.
Education
Licence Génie Civil -
Université Paris-Cergy
09.2021
HSC A-LEVEL -
Ramsoondar Prayag State Secondary School
01.2014
SC O-LEVEL -
Ramsoondar Prayag State Secondary School
01.2012
Skills
- Bilingual in French and English
- MS Office
- AutoCAD
- CAO/CAD
- Fast Learner
- Critical Thinking
- Creativity
- Persistence
- Problem solving
- Teamwork
- Complaint Handling
- Empathy Display
- Computer Skills
- Understanding Customer Needs
Accomplishments
- Test de connaissance du francais (TCF DAP), 02/2015, C1, ALLIANCE FRANCAISE
- Classe Quatrieme, Internet and Computing Core Certification, 01/2010, 12/2010
Timeline
Back-Office Agent
Modero
05.2023 - 04.2024
Customer Service for HelloFresh Clients
PLP Africa
09.2022 - 01.2023
Appointment Booking Agent
SERENITE 24 H SUR 24, EVERY COURCOURONNES
09.2015 - 09.2021
Licence Génie Civil -
Université Paris-Cergy
HSC A-LEVEL -
Ramsoondar Prayag State Secondary School
SC O-LEVEL -
Ramsoondar Prayag State Secondary School
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