Arun Gungeea
Camp De Masque Pave,Flacq, Mauritius
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced and worked in 5 Stars Hotel and Cruise Line.Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experience in hospitality industry with several years of experience and solid background in hospitality field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.Devoted to giving every customer a positive and memorable experience.Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Chef De Rang
Constance Le Belle Plage
Pointe De Flacq
07.2024 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Processed reservations received through phone calls or online reservation system.
- Trained new employees to perform duties.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
Restaurant Waiter
One&Only Le Saint Geran
La Pointe Flacq, Mauritius
02.2024 - 05.2024
- Participated in banquets or catering functions held outside restaurant premises.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Took accurate food and drink orders, using a POS ordering software system.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Resolved customer complaints in a polite manner according to company policy.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Checked on guests during meals to ensure satisfaction with each course.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Restaurant Waiter
Club Med 2 Cruise Line
Paris, France
08.2019 - 06.2022
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
Restaurant Waiter
MSC Presioza Cruise Line
Geneva, Switzerland
11.2018 - 06.2019
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Accounts Trainee
Daabs Accounting Solutions LTD
Beau Bassin, Mauritius
05.2018 - 06.2018
- Prepared bank reconciliations on a monthly basis to ensure accuracy of cash balances.
- Provided support during internal and external audits by collecting necessary documents and responding to queries from auditors.
- Assisted in the preparation of budgets, forecasts, variance analysis and other financial reports as needed.
- Assisted in preparing monthly management reports detailing progress against budget targets.
- Performed daily banking activities such as deposits, transfers and withdrawals.
- Reviewed, processed and reconciled invoices and payments to ensure accuracy of information.
- Identified cost savings opportunities through process improvements or automation initiatives.
- Analyzed financial data to identify trends, discrepancies and opportunities for improvement.
Restaurant Waiter
Shangri-La Le Touessrok Mauritius
Coastal Road, Trou D’Eau Douce, Mauritius
02.2016 - 05.2018
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, provided menus and answered questions about menu items.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Assisted guests with making food and beverage selections.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
Education
Additional Courses
01-2018
Some College (No Degree) -
Bhujoharry College
01-2016
Some College (No Degree) -
Srimati Indira Gandhi State College
01-2014
Some College (No Degree) -
Mutteeputh Fowder Government School
01-2008
Skills
- Wine pairing
- Menu knowledge
- Order Taking
- Food presentation
- Strong leadership
- Fine dining knowledge
- Personalized service
- Managing time
- Customer Service
- Spreadsheet Management
- Teamwork and Collaboration
- Decision-Making
- Mail handling
- Verbal and written communication
- Typing Speed
- Punctual and Reliable
- Courteous and Professional
Languages
1,C2,1,B2,1,B2
Contact
Camp De Masque Pave, Flacq, Mauritius 40401
Hobbies
- Football
- Reading
- Music
- Table Tennis
- Volleyball
- Community Involvement
- Video Game
- Volunteering
- Travel
Timeline
Chef De Rang
Constance Le Belle Plage
07.2024 - Current
Restaurant Waiter
One&Only Le Saint Geran
02.2024 - 05.2024
Restaurant Waiter
Club Med 2 Cruise Line
08.2019 - 06.2022
Restaurant Waiter
MSC Presioza Cruise Line
11.2018 - 06.2019
Accounts Trainee
Daabs Accounting Solutions LTD
05.2018 - 06.2018
Restaurant Waiter
Shangri-La Le Touessrok Mauritius
02.2016 - 05.2018
Additional Courses
Some College (No Degree) -
Bhujoharry College
Some College (No Degree) -
Srimati Indira Gandhi State College
Some College (No Degree) -
Mutteeputh Fowder Government School
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