Shailendra Kumar Sauntoo
TROU D'EAU DOUCE
Summary
Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Outlet Supervisor
Constance Industries Ltd. Constance Belle Mare Plage Hotel
03.2024 - Current
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes and top service standards.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained staff on customer service protocols, upselling techniques and menu knowledge to enhance guest experiences.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Conducted regular performance evaluations of staff, providing constructive feedback for continuous improvement.
- Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory levels, ordering supplies to maintain optimal stock for efficient service.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
Restaurant Supervisor
Royal Caribbean International - Brilliance Of The Seas, Wonder Of The Seas
05.2019 - 11.2023
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Trained and mentored staff to meet and exceed high quality standards.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, USPH guidelines and top service standards.
- Developed schedules for team members, optimizing labor costs while meeting peak demand times.
Waiter
Royal Caribbean International - Rhapsody Of The Seas, Independence Of The Seas
03.2012 - 05.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled customer complaints diplomatically, working towards satisfactory solutions.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
No Degree - Basic Education
Darwin College
Centre De Flacq, Mauritius01-2006
Skills
- Customer satisfaction
- Product knowledge
- Operations management
- Team leadership
- Teamwork and collaboration
- Staff coaching and training
- Decision-making
- Problem-solving abilities
- Handling complaints
- Adaptability and flexibility
Additional Information
I am holding private car driving license with automatic transmission
Languages
English
Advanced (C1)
French
Advanced (C1)
Hindi
Advanced (C1)
Creole
Timeline
Outlet Supervisor
Constance Industries Ltd. Constance Belle Mare Plage Hotel
03.2024 - Current
Restaurant Supervisor
Royal Caribbean International - Brilliance Of The Seas, Wonder Of The Seas
05.2019 - 11.2023
Waiter
Royal Caribbean International - Rhapsody Of The Seas, Independence Of The Seas
03.2012 - 05.2019
No Degree - Basic Education
Darwin College
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