Alexia Cagnion
Grand Bay,Riviere Du Rempart
Summary
Hello I'm Alexia,
I am experienced managing director with more than 10 years of experience in the tourism industry. I am looking for new challenges. I am confident that I have skills and knowledge's need to excel in this position.
Overview
18
18
years of professional experience
Work History
Spa Manager
Ligne de reference SPA
Grand Bay, Riviere Noire
01.2022 - 05.2022
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Created menus of treatments and packages that were attractive to customers.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
- Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
- Resolved customer complaints in a timely manner.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Hired, led and provided performance management for spa employees.
- Documented client records and information.
- Recruited, trained and monitored performance for 4 employees.
Managing Director
DIVERLAND MAURITIUS
Flic-en-flac, Riviere Noire
03.2004 - 01.2015
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Provided guidance to team members on project management principles and best practices.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Managed external communications such as press releases, media interviews.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Participated in development activities such as product launches or promotional events.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
Education
Form 5 -
Friendship College
Goodlands12-1995
Skills
- Schedule Coordination
- Staff Management
- Employee Coaching
- Appointment Scheduling
- Effective Communication
- Continuous Improvement
- Adaptability
- Team Collaboration
- Interpersonal Skills
- Team Leadership
- Time Management
- Problem-Solving
- Problem-solving abilities
- Attention to Detail
- Employee Supervision
- Organizational Skills
- Decision-Making
- Multitasking
Languages
French
First Language
English
Advanced (C1)
C1
Affiliations
- I was involved in an non-benefits associative for poor children, manage children's, create activities>
Timeline
Spa Manager
Ligne de reference SPA
01.2022 - 05.2022
Managing Director
DIVERLAND MAURITIUS
03.2004 - 01.2015
Form 5 -
Friendship College
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