Angele Nella Begue
Baie Du Tombeau,MO
Summary
Dynamic Spa Manager with a proven track record at Aravalli Spa, enhancing operational efficiency and customer satisfaction. Expert in financial analysis and employee training, successfully increasing repeat business and optimizing service delivery. Skilled in marketing strategy and event coordination, fostering strong vendor relations to elevate spa offerings.
Overview
16
16
years of professional experience
Work History
Spa Manager
Aravalli Spa
Bain Boeuf
05.2020 - 08.2024
- Identified opportunities for process improvements within the spa's operational structure.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Created menus of treatments and packages that were attractive to customers.
- Actively recruited and trained qualified professionals for all spa positions.
- Resolved customer complaints in a timely manner.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
- Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
- Collaborated closely with vendors to ensure quality products at competitive prices.
- Developed relationships with local businesses for cross-promotional opportunities.
- Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
- Ensured that all equipment was properly maintained according to manufacturer guidelines.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
Assistant Spa Manager
Aravalli Spa
Bain Boeuf
05.2018 - 04.2020
- Cultivated relationships with existing clients in order to increase repeat business opportunities.
- Oversaw daily operations to ensure smooth running of the spa facility.
- Organized special events such as promotional activities, workshops.
- Resolved any conflicts or disputes between customers or staff members in a professional manner.
- Provided support to therapists during treatments ensuring clients received excellent service.
- Provided exceptional customer service to guests at all times.
- Advised management on ways to improve operational efficiency while maintaining high standards of quality service.
- Developed and implemented training programs for staff members.
- Tracked employee performance and provided feedback for improvement.
- Monitored financial records such as invoices, sales receipts, payroll information.
Senior Therapist
Cinq Mondes
Albion
02.2015 - 04.2018
- Company Overview: (5 Star Hotel Spa)
- All rounder : mastering over 25 types of massages and beauty therapy
- Cabin management, Product Sales, Reservation, Beauty Advisory, stock taking, Marketing
- Provide training to new starters and assist with staff appraisals
- Products worked with: Cinq Mondes
- (5 Star Hotel Spa)
- Participated in weekly team meetings to discuss caseloads, progress notes, and treatment plans.
- Created a safe environment that fostered trust between therapist and client.
Senior Therapist
Seven Colors Veranda Grand Bay
Grand Bay
03.2011 - 01.2015
- Company Overview: (5 Star Hotel Spa)
- Senior Spa Therapist
- Products worked with: Seven Colors
- (5 Star Hotel Spa)
Beauty Therapist
Casuarina
Trou Aux Biches
01.2010 - 02.2011
- Company Overview: (5 Star Hotel Spa)
- Beauty and Massage therapist
- Products worked with: Clarens, Dior
- (5 Star Hotel Spa)
Beauty Therapist
Virginie Beauty Salon
Port Louis
01.2009 - 01.2010
- Company Overview: (Day Spa)
- Beauty and Massage Therapy
- Products worked with: Various brands
- (Day Spa)
Education
Certificate - Beauty Therapy, Massage Therapy, Facial, Nails
City And Guilds of London Institute
01.2009
GCSE - University Of Cambridge
BPS FATIMA College
01.2007
Skills
- Customer service
- Employee training
- Inventory management
- Financial analysis
- Marketing strategy
- Event coordination
- Staff recruitment
- Quality assurance
- Conflict resolution
- Process improvement
- Health and safety
- Budget management
- Sales tracking
- Team building
- Vendor relations
- Spa operations
- Upselling services
- Customer acquisition
- Spa advertising
- Hygiene standards
- Promotions coordination
- Schedule coordination
- Customer feedback analysis
- Budget administration
- Budget planning
- Performance evaluations
- Health and safety regulations
- Appointment scheduling
- Assignment delegation
- Client service management
- Staff training
- Time management
- Task prioritization
- Payment collection
- Sales & Marketing
- Product knowledge
Vocational Qualifications
First Aid and Fire Fighting through Early Childhood Care and Education National Certificate
Language Skills
Creole, French, English
Personal Information
- Date of Birth: 12/12/89
- Nationality: Mauritian
Hobbies and Interests
- Dance
- Yoga
- Fitness activities
- Culinary Art
Product Training
03/01/17, Beauty Therapy Principles and Practices, Nail and facial specialist, Continuous training of various massages and beauty therapy skills with most rare and exotic therapies, City And Guilds of London Institute, Seven Colors, Cinq Mondes, Casuarina, Most exotic face and body, facials, nails and baths
Position Sought
- Head Therapist
- Spa Manager
- Assistant Spa Manager
- Senior Therapist
- Beauty Therapist
- Massage Therapist
- Nail Technician
- Membership Sales Professional
Timeline
Spa Manager
Aravalli Spa
05.2020 - 08.2024
Assistant Spa Manager
Aravalli Spa
05.2018 - 04.2020
Senior Therapist
Cinq Mondes
02.2015 - 04.2018
Senior Therapist
Seven Colors Veranda Grand Bay
03.2011 - 01.2015
Beauty Therapist
Casuarina
01.2010 - 02.2011
Beauty Therapist
Virginie Beauty Salon
01.2009 - 01.2010
Certificate - Beauty Therapy, Massage Therapy, Facial, Nails
City And Guilds of London Institute
GCSE - University Of Cambridge
BPS FATIMA College
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