Zuber Patel
Moka
Summary
Dynamic ICT Coordinator with a proven track record at National Housing Development Company Ltd, enhancing operational efficiency through strategic vendor negotiations and meticulous project coordination. Skilled in system administration and technical troubleshooting, I excel in fostering team collaboration and achieving project milestones, ensuring high-quality outcomes in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
ICT Coordinator
National Housing Development Company Ltd
05.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Assistant System Administrator
National Housing Development Company Ltd
05.2006 - Current
- Established strong relationships with vendors, negotiating favorable contracts for software licenses and hardware purchases.
- Streamlined processes for faster troubleshooting and problem resolution.
- Contributed to successful system migrations through careful planning and execution of tasks.
- Reduced downtime by quickly diagnosing and resolving complex technical problems.
- Conducted thorough performance analysis to identify areas of improvement in existing systems architecture.
- Provided exceptional end-user support, ensuring timely resolutions to technical issues.
- Optimized server functionality with regular maintenance and hardware upgrades.
- Improved system performance by implementing effective software updates and patches.
- Managed inventory of IT assets effectively, ensuring accurate tracking of equipment usage and life cycles throughout the organization.
- Trained staff on essential IT skills, increasing their ability to troubleshoot minor issues independently.
- Maintained network security by configuring firewalls, routers, and switches.
- Enhanced data protection by implementing regular backups and disaster recovery plans.
- Assisted in developing comprehensive documentation for systems and procedures, improving knowledge sharing within the team.
- Supported company growth by expanding network capabilities as needed.
- Collaborated with cross-functional teams to improve overall IT infrastructure.
- Maintained current software licenses for computers and mobile devices.
- Provisioned new software and hardware for use, following established security policies.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
- Identified and resolved network congestion issues and bottlenecks.
System Administrator
Hyvec Partners
01.2004 - 01.2005
- Install, configure, and maintain servers, workstations, and networking equipment.
- Manage user accounts, permissions, and access controls across company systems.
- Monitor system performance and troubleshoot hardware/software issues.
- Ensure data security through firewalls, antivirus software, and regular backups.
- Perform system updates, patches, and software installations.
- Coordinate with third-party vendors for IT support, software licensing, and service agreements.
- Provide technical support to employees for hardware and software issues.
- Manage IT inventory, including procurement and maintenance of IT assets.
Layout Artist
Le Matinal, AAPCA Group, Port-Louis
01.2003 - 01.2005
- Design and arrange daily newspaper pages, ensuring a professional and engaging layout.
- Collaborate with editors, journalists, and photographers to determine the best visual presentation of stories.
- Select appropriate fonts, colors, and styles to enhance readability and aesthetics.
- Ensure consistency in design across all sections of the newspaper.
- Resize and edit images to fit layouts while maintaining quality.
- Work closely with the printing and production team to ensure the final product meets quality standards.
- Meet strict daily deadlines while maintaining high design quality.
- Stay updated on industry trends and incorporate innovative design techniques.
Education
MBA - Business Administration
University of Technology
Pointe Aux Sables, Mauritius03-2020
Bachelor of Science - Computing And Information Systems
London Metropolitan University
London03-2006
Advanced Diploma in Information Technology - Information Technology
DCDM Business School
Quatre Bornes, Mauritius01-2004
Diploma in IT - Information Technology
DCDM Business School
Quatre Bornes, Mauritius01-2003
Skills
- Vendor negotiation
- Document organization
- User support
- System administration
- Operational efficiency
- Team collaboration
- Technical troubleshooting
- Software installation
- Meeting coordination
- Process improvement
- Time management
- Multitasking and organization
- Decision-making
- MS office
- Project coordination
- Discretion and confidentiality
- Schedule coordination
- Scheduling and calendar management
- Document management
- Event planning
- Event coordination
- Point of contact
- Staff supervision
- Report writing
- Professional networking
- Budget planning
- Writing requirements
- CRM software
- Business administration
- Problem-solving
- Attention to detail
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Microsoft office
- Team leadership
- Documentation and recordkeeping
Certification
CEH
A+
Additional Information
Acted as Secretary to several Bid Evaluation Committees at the Central Procurement Board for NHDC Ltd
Acted as Evaluator in several Bid Evaluation Committees at the Central Procurement Board for the Mauritian Government
Timeline
ICT Coordinator
National Housing Development Company Ltd
05.2022 - Current
Assistant System Administrator
National Housing Development Company Ltd
05.2006 - Current
System Administrator
Hyvec Partners
01.2004 - 01.2005
Layout Artist
Le Matinal, AAPCA Group, Port-Louis
01.2003 - 01.2005
MBA - Business Administration
University of Technology
Bachelor of Science - Computing And Information Systems
London Metropolitan University
Advanced Diploma in Information Technology - Information Technology
DCDM Business School
Diploma in IT - Information Technology
DCDM Business School