Zeinab Poomun
Port Louis
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Relations Executive
Sugar Beach Resort
01.2023 - Current
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Checked documentation and corrected issues in prompt fashion.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Medical Assistant
Sahlgrenska Hospital
01.2018 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
Medical Assistant
Näl North Älvsborg County Hospital
06.2016 - 02.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
Translator
Migrationsverket
03.2015 - 04.2016
- Translated documents from English, Hindi and Urdu to Swedish Language.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Listened to recordings and translated confidential information.
- Translated documents for research departments, supporting data collection and reporting.
Education
High School Certificate -
City College
Port Louis, Mauritius11.2013
School Certificate -
Cosmopolitan College
Plaines De Papayes11.2011
Skills
- Guest Relations
- Service Promotions
- Task Delegation
- Log Updates
- Conflict Management
- Team Member Development
- Customer Rapport
- Complaint Resolution
- Data Entry
- Information Security
- Prioritization
- Report Transcription
- CRM Software
- Microsoft Excel
- Administrative Support
- Microsoft PowerPoint
- Computer Proficiency
- Customer Relations
- Microsoft Office Suite
- Report Preparation
- Medical Terminology Knowledge
- Documentation
- Critical Thinking
- Problem-Solving Abilities
- Research
- Active Listening
Certification
- Elementary Certificate in Practical Data Processing
- Internet and Computing Core Certification
- Universal ICT Education Program
- Essential Certificate In Word Processing Techniques
- Essential Certificate in Spreadsheet Processing Techniques
Languages
English, French
Native language
Hindi
Proficient
C2
Urdu
Proficient
C2
Swedish
Upper intermediate
B2
Italian
Beginner
A1
Spanish
Beginner
A1
Norwegian
Beginner
A1
Timeline
Guest Relations Executive
Sugar Beach Resort
01.2023 - Current
Medical Assistant
Sahlgrenska Hospital
01.2018 - 11.2020
Medical Assistant
Näl North Älvsborg County Hospital
06.2016 - 02.2017
Translator
Migrationsverket
03.2015 - 04.2016
High School Certificate -
City College
School Certificate -
Cosmopolitan College
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