Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zeena Bibi RUJID

Zeena Bibi RUJID

Port Louis

Summary

  • Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service in a sales environment. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at managing sales activities and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

20
20
years of professional experience

Work History

Sales Consultant

REY LENFERNA LTD
02.2015 - Current
  • Deal with the Mauritian B2B market segment
  • Conduct site surveys, liaise with Engineers and product specialists to prepare quotations for direct sales and projects in the Engineering field.
  • Attend site meetings as and when required to monitor progress of works with clients.
  • Liaise with customers, marketing and sales team to better understand customer needs and recommend appropriate solutions.
  • Apply knowledge of market and full range of innovative and unique products to meet customer needs.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Provided sales and customer service assistance to walk-in customers.
  • Maintain sense of urgency in answering customer questions and requests through email or voice messaging.
  • Follow up with existing customers to provide additional support and address concerns.
  • Complete orders and organize product deliveries to meet customer schedules.

Marketing Executive

A&A Construction Ltd
06.2008 - 05.2013


  • Marketing duties
  • Understand client's demand and proposed apartment or bungalow accordingly.
  • Managed complaints from clients.
  • Prepared quotations and finalized deals with the clients
  • Regular site visits with clients
  • Managed complete database of files, contacts and project materials.

Customer Care Assistant

Whipps Cross Hospital
11.2005 - 01.2006
  • Ensure patients satisfaction with services provided
  • Delivered reliable customer services
  • Develop customer relationships
  • Process customer service information
  • Resolve customer complaints

Marketing Officer

Shah Noorani Institute of Technology
01.2004 - 10.2004
  • Marketing and presentation of IT Courses(NCC and ICDL Courses)
  • Performed enrolment procedures of new courses from start to finish


Education

Advance Diploma - Computer studies

NCC National Computing Centre
12.2004

Diploma Level - Computing

NIIT (National Institute of Information Technology)
12.2003

GCE Advance Level - Accounting And Arts

Mauritius Examination Syndicate
11.2000

GCE Ordinary Level - Accounting, Commerce And Economics

Mauritius Examination Syndicate
11.1999

Skills

  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Customer Account Management
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Inter-Department Collaboration

Timeline

Sales Consultant

REY LENFERNA LTD
02.2015 - Current

Marketing Executive

A&A Construction Ltd
06.2008 - 05.2013

Customer Care Assistant

Whipps Cross Hospital
11.2005 - 01.2006

Marketing Officer

Shah Noorani Institute of Technology
01.2004 - 10.2004

Advance Diploma - Computer studies

NCC National Computing Centre

Diploma Level - Computing

NIIT (National Institute of Information Technology)

GCE Advance Level - Accounting And Arts

Mauritius Examination Syndicate

GCE Ordinary Level - Accounting, Commerce And Economics

Mauritius Examination Syndicate

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Zeena Bibi RUJID