Miss Zeba Oobaye

Human Resource Management: Administrative Support: Ad hoc responsibilities:

• Oversee day-to-day HR operations, ensuring smooth employee support, and compliance.
• Maintain employee records (physical and digital), and track HR activities, including leave, bonuses, and company assets.
• Manage office supplies and equipment, ensuring timely procurement, and optimal resource management.
• Ensure a clean, organized, and efficient office environment.
• Provide administrative support to executives and departments, handling documentation and correspondence.
• Assist in preparing and formatting reports, presentations, and other official documents.
• Manage data entry and maintain organized databases for efficient record-keeping.
• Assist in special projects and tasks assigned by management.
• Report to the Head of Department and CEO, receiving guidance for career development.
• Ensure compliance with company policies, procedures, and best practices.

• Understanding of payroll, RTI, and applicable legislative requirements.
• Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited, and transmitted accurately and timely for all assigned clients.
• Proactively managing quarter-end and year-end payroll auditing.
• Meeting and exceeding process KPIs.
• Leveraging strong analytical and problem-solving skills to efficiently resolve incidents.
• Responsible for quality control and auditing to ensure accuracy and a low error or defect percentage.
• Recording key delivery data for metrics purposes.

• Ensure accurate and timely payroll processing, including changes, payments, and adjustments for assigned clients.
• Collaborate with internal teams to resolve payroll issues and employee inquiries.
• Provide regular and timely incident updates to customers.
• Maintain a high level of customer satisfaction.
• Contribute to the support knowledge base.
• Create, update, and review standard operating procedures (SOPs) regularly.
• Manage client and customer tasks, ensuring accurate and timely documentation.
• Use web-based CRM applications like Salesforce to track leads and forecast revenues.
• Work with cloud-based platforms like Dayforce for HR, payroll, benefits, and workforce management.
• Complete tasks on schedule, following company procedures and standards.

• Using computers to generate reports, transcribe minutes from meetings, and create presentations.
• Providing administrative support to ensure the efficient operation of the office.
• Handling office tasks, such as filing, setting up for meetings, and reordering supplies.
• Enter administrative data into the system.
• Assist with the registration of trainers and training institutions.
• Preparing a certificate for the trainer and the training institution.
• Receptionist

• Provide information and respond to client requests.
• Ensure efficient use of office equipment, supplies, and inventory through maintenance.
• Offer general administrative support, including mailing, scanning, and copying, to management.

• Observed and learned key industry practices and processes.
• Gained valuable insights through observation of senior professionals.