ZAYNUB HOOTA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Secretary
Multicare Medical Centre
01.2020 - Current
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Education
High School Diploma -
Aleemiah College
Phoenix 11.2012
High School Diploma -
Aleemiah College
Phoenix 11.2010
Skills
- Verbal and Written Communication
- Database Administration
- Meeting Preparation
- Customer and Client Relations
- Telephone Skills
- Mail Handling
- Office Equipment Operation
- Document Control
- Office Administration
- Organization and Efficiency
- Supply Management
- Data Inputting
- Office Supply Inventory Control
- Visitor Check-In
Languages
Creole
Native language
English
Advanced
C1
Certification
- National Certificate Training - 2 Years ( Jan 2013 to Jan 2015)
Timeline
Receptionist/Secretary
Multicare Medical Centre
01.2020 - Current
High School Diploma -
Aleemiah College
High School Diploma -
Aleemiah College
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