Zahraa Raffic Khodabaccus
Port Louis,PL
Summary
Dedicated postal service professional knowledgeable about regulations and skilled at handling high demand. Offers skills in organization, multitasking and time management with focus on delivering parcels and letters to correct locations and on-time.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Postal Officer
The Mauritius Post Ltd
Port Louis, PL
07.2014 - Current
- Received, sorted and distributed incoming mail according to predetermined sorting schemes.
- Processed outgoing mail by weighing, affixing postage, canceling stamps and preparing for mailing.
- Assisted customers with inquiries regarding postal regulations and procedures.
- Maintained records of all postal transactions in accordance with regulations.
- Prepared parcels for shipping using appropriate packaging materials.
- Inspected packages for proper labeling and documentation prior to acceptance or delivery.
- Provided customer service at the front counter of the post office.
- Responded to customer complaints in a professional manner while resolving issues promptly.
- Performed cash handling duties related to money orders, stamps and other forms of payment accepted at the post office.
- Verified accuracy of address information on letters and packages before dispatching them.
- Collected payments from customers for services rendered such as package delivery fees.
- Assisted in sorting large volumes of mail manually when necessary.
- Reported any damaged or lost items to supervisors immediately upon discovery.
- Conducted regular inventory checks of supplies used within the post office environment.
- Operated mail processing equipment and manually sorted mail.
- Processed payments and handled cash using point of sale (POS) computer system.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Sold stamps, services and packaging.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Sold stamps and money orders to mail customers along daily route.
Recovery and monitoring assistant
Bramer Bank
Ebene
- Persuade client to pay arrears
- Prepare Outstanding Balance letter
- Deal with Retailers and Managers about queries
- Constant followup with tough client
- Send reminder letters each month
- Customer Service
- Communicating courteously with customers by telephone, email, letter and face to face
- Keep accurate records of discussions or correspondence with customers
- Prepare Statement of Account
- Analyzing statistics or other data to determine the level of customer service your organization is providing
Support service for Data Management Support
British American Insurance
Curepipe
- Scanning of Documents and update on server
- Verifying and Vetting of contracts
- Doing Report for on a daily basis
Trainee
Ministry of Education, Culture & HR (zone 1)
Port Louis
- Part time Clerk.
Education
Level 4 Diploma - Computing
High School Cambridge Certificate -
Marketing Management And Research
Open University
Forest SideSkills
- Confidentiality
- Address verification
- Mail Sorting
- Delivery Management
- Postal regulations
- Package handling
- Service-oriented
- International shipments
Certification
- Basic Computer Repairs - November 2010
- Basic Networking – November 2010
- Interview & Presentation Skills – November 2010
- Advanced Basic Web Page Design – November 2009
- Basic Web page design – December 2008
- Basic First Aid - October 2007
- Environmental Projects, Eco Friendly – September 2007
References
- Mr Mohun Postal Executive 2082855
- Mr Budosy Techinal Officer MRA 2163506
- Priya, Karroo, Head of Micro lease
Timeline
Postal Officer
The Mauritius Post Ltd
07.2014 - Current
Recovery and monitoring assistant
Bramer Bank
Support service for Data Management Support
British American Insurance
Trainee
Ministry of Education, Culture & HR (zone 1)
Level 4 Diploma - Computing
High School Cambridge Certificate -
Marketing Management And Research
Open University
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