Zaheer Dreepaul
Vacoas
Summary
Adept at driving technological advancements and leading teams, I significantly enhanced IT operations at Concentrix. With expertise in system administration and a knack for strategic thinking, I spearheaded projects that improved efficiency and ensured compliance, boosting productivity and security. My leadership and technical skills have consistently resulted in successful IT solutions and high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Outremer Telecom
Phoenix
06.2016 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
Technnical Support, IT Operations
Concentrix
Qautre Bornes-Rose Hill
01.2018 - Current
- Oversee and manage the IT department, ensuring the smooth operation of technology systems and infrastructure
- Develop and implement IT strategies and initiatives aligned with the organization's goals and objectives.
- Collaborate with other departments to identify technology needs, prioritize projects, and deliver effective solutions.
- Manage IT budgets, including cost analysis, procurement, and vendor management
- Ensure data security and privacy measures are in place, including disaster recovery plans and compliance with regulations
- Evaluate and recommend new technologies, software, and hardware solutions to enhance efficiency and productivity
- Plan and execute IT projects, including system upgrades, migrations, and implementations, within defined timelines and budgets
- Reviewed program plans to develop and coordinate activities.
- Provided company users with tech support for IT problems and account maintenance.
- Monitored system performance and identified areas for improvement.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
Education
HSC Level -
Phoenix SSS
02-2014
High School Diploma - Information and Communication Technology
School of Information And Technology - MITD
La Caverne No.1, Vacoas08-2017
BSc (Hons) Emerging Technologies -
University of Tecnology
Port Louis ( LaTour Koenig)12-2020
Skills
- Leadership
- Technical Expertise
- Project Management
- Strategic thinking
- Team management
- System administration
- Network management
- IT compliance
- Incident management
- Hardware troubleshooting
- Operating systems
- IT documentation
- Service desk management
- IT asset management
Affiliations
- Amateur photograph and video graph
- Workout during free time
- Love playing and watch football
Timeline
Technnical Support, IT Operations
Concentrix
01.2018 - Current
Customer Service Representative
Outremer Telecom
06.2016 - 01.2018
HSC Level -
Phoenix SSS
High School Diploma - Information and Communication Technology
School of Information And Technology - MITD
BSc (Hons) Emerging Technologies -
University of Tecnology
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