M.A. Zaheed Hussain BURTOLEEA
Vacoas-Phoenix
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Absa Bank Mauritius
11.2023 - 12.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Customer Service Clerk
MCB Group Ltd
03.2023 - 08.2023
- Helped large volume of customers every day with positive attitude.
- Assisted clients with respect to the Debit, Credit and Prepaid cards queries.
- Served as medium to connect customers to different departments of the MCB group.
- Responded to customer needs through competent customer service and prompt problem-solving.
Trainee Educator
Sir Abdool Raman Osman State Secondary School
06.2021 - 02.2022
- Contribute to the harmonious development of students.
- Imparting students with knowledge and skills so that they become learned, responsible and discipline students.
- Use a teaching approach based on the four pillars of learning for the students: learning to know, learning to do, learning to live together and learning to be.
- Carry out continuous assessments and examinations.
- Organize and participate in extra curricular activities
Sales Agent and Customer Service
Digital Data Solutions Mauritius
06.2020 - 12.2020
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilization of various call-related software like PlanDay, CRM and Genesys to manage customer accounts and track performance metrics.
- Generated new leads through networking and attending industry events.
- Assisted call-in customers with questions and orders.
Customer Service Representative
International Technokrats Global Services Ltd
03.2018 - 06.2020
- Maintaining positive, empathetic, and professional attitude toward customers at all times.
- Managing about 40-50 calls daily both from existing and prospective customers
- Responding promptly to customer inquiries.
Communicating with customers through various channels. - Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on efficiency of customer service process.
- Ensure customer satisfaction and provide professional customer support.
Education
Master of Science - Applied Statistics With Operational Research
University of Technology, Mauritius
10-2025
Post Graduate Certificate in Education (PGCE) - Mathematics Education
Mauritius Institute of Education
10-2025
Bachelor of Science - BSc (Hons) Mathematics
University of Technology Mauritius
03.2023
Diploma - Mathematics
University of Technology Mauritius
03.2022
Higher School Certificate - Mathematics, Economics And Accounting
Doctor Regis Chaperon State Secondary School
11.2017
School Certificate -
Doctor Regis Chaperon State Secondary School
11.2014
Skills
- Positive Reinforcement Methods
- Time Management Abilities
- Business Development Understanding
- Order Fulfillment
- Sales Expertise
- Microsoft PowerPoint
- Active Listening
- Retail Sales Customer Service
- Credit Card Payment Processing
- Microsoft Word
- Typing Proficiency
- Customer Consulting
- Money Handling Abilities
Timeline
Customer Service Advisor
Absa Bank Mauritius
11.2023 - 12.2024
Customer Service Clerk
MCB Group Ltd
03.2023 - 08.2023
Trainee Educator
Sir Abdool Raman Osman State Secondary School
06.2021 - 02.2022
Sales Agent and Customer Service
Digital Data Solutions Mauritius
06.2020 - 12.2020
Customer Service Representative
International Technokrats Global Services Ltd
03.2018 - 06.2020
Bachelor of Science - BSc (Hons) Mathematics
University of Technology Mauritius
Diploma - Mathematics
University of Technology Mauritius
Higher School Certificate - Mathematics, Economics And Accounting
Doctor Regis Chaperon State Secondary School
School Certificate -
Doctor Regis Chaperon State Secondary School
Master of Science - Applied Statistics With Operational Research
University of Technology, Mauritius
Post Graduate Certificate in Education (PGCE) - Mathematics Education
Mauritius Institute of Education
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