Yvan Cesar
Beau-Bassin
Summary
Experienced Sales Leader with 15+ years in IT and telecom, specializing in account management, business development, and partner enablement. Proven track record in driving revenue growth, leading teams, and positioning complex solutions in competitive markets. Skilled in pricing strategy, vendor relations, and building high-performing channel ecosystems.
Overview
22
22
years of professional experience
Work History
Country Manager
MICRO CONSEIL INTERNATIONAL
10.2024 - Current
- Established and launched new country office, overseeing infrastructure, team recruitment, and operations.
- Managed day-to-day operations of the country office, including budgeting, forecasting, and staffing decisions.
- Hired and structured high-performing team, including 2 Account Managers and 1 Marketing and Communications Manager.
- Coordinated with stakeholders to secure and streamline warehousing and logistics operations.
- Executed strategic commercial plan targeting 43% business growth.
- Conducted weekly performance reviews with executive management to ensure alignment toward growth objectives.
Sales Manager
MC3 MAURICE
01.2023 - 10.2024
- Achieved 25% revenue growth by executing sales strategies, placing company in top 100 nationwide.
- Organized events with product demonstrations, contributing to a 10% annual growth.
- Maximized profit margins through development of competitive pricing strategies.
- Led a team of four account managers, enhancing market reach across diverse regions.
Corporate Sales Lead
MC3 MAURICE
11.2013 - 12.2022
- Promoted through progressively senior roles, ultimately leading corporate sales strategy and execution for key accounts.
- Built and nurtured long-term client relationships, progressively handling larger accounts, and high-value deals over the years.
- Led the growth of the company’s highest-revenue product line by implementing a structured replenishment model and strategic product positioning for large bids and tenders, resulting in a 20% increase in market share.
- Played a pivotal role in the HP Partner Program, successfully onboarding and supporting 1–2 partners annually through a complex qualification and compliance process — a feat that is particularly challenging for smaller, high-potential resellers.
- Enabled five mid-tier partners to become top-performing HP resellers by coaching their sales strategies, streamlining processes, and aligning their product offerings to market needs.
- Consistently surpassed revenue targets and contributed to a double-digit share of company-wide sales growth, while maintaining strong cross-functional collaboration with vendors and internal teams.
Technical Support Supervisor
MEDIACALL
03.2011 - 10.2013
- Oversaw technical service operations to optimize organizational efficiency.
- Established back office team to track technical issues and improve customer support.
- Set up business unit for effective escalation to ISP regarding phone line issues.
- Built and managed team through targeted recruitment and comprehensive training.
- Held regular meetings with Regional Managers to align on objectives and strategies.
Technical Support Manager
OUTREMER TELECOM
07.2008 - 03.2011
- Oversaw daily operations of technical support technicians in global break-fix service environment, focusing on broadband access.
- Recruited and guided new talent to enhance team performance and efficiency.
- Identified training and certification needs for team development.
- Assessed team performance and skill levels to support career planning.
IT Support Technician
OUTREMER TELECOM
06.2007 - 06.2008
- Delivered efficient help desk support, resolving internet connectivity issues and technical challenges.
- Set up new users, ensuring seamless access to systems and resources.
- Identified and diagnosed broadband and networking problems for timely resolution.
- Collaborated with end users to address diverse technical issues effectively.
- Developed and maintained escalation procedures to ensure compliance and efficiency.
Pre-Sales Executive
REDLINE MARKETING
01.2007 - 06.2007
- Prepared proposals, quotes, and contracts for prospective customers to support sales efforts.
- Conducted product demonstrations to highlight features and benefits for clients.
- Managed proof-of-concept projects to facilitate customer engagement and decision-making.
- Identified new market opportunities and developed comprehensive entry plans.
Technical Pre-sales Executive
TECMAU SERVICES
03.2006 - 12.2006
- Executed regular inspections and preventive maintenance for digital copiers, printers, and scanners.
- Performed comprehensive testing of machines, making necessary adjustments or replacements of faulty components.
- Instructed users on proper operating procedures to minimize equipment failures.
- Maintained accurate records and documentation in accordance with operational standards.
IT Technician
LEAL COMMUNICATIONS & INFORMATICS
08.2003 - 03.2006
- Configured and tagged end-user PC hardware, software, and peripherals for seamless integration.
- Diagnosed and resolved technical issues, including network, printer, and PC hardware malfunctions.
- Provided training and support to users as needed, enhancing user experience.
- Maintained accurate inventory of hardware and software resources for efficient management.
- Logged repairs and maintenance tasks, prioritizing issues for timely resolution.
- Identified outdated hardware for disposal, following best practices for lifecycle management.
Education
Sales & Marketing
Knowledge of the Art
01.2017
Personal Development
CIM
01.2013
Information Technology
Harel Mallac Institution
01.2004
Skills
Leadership & People Development
- Team Leadership & Motivation
- Coaching & Talent Development
- Emotional Intelligence & Empathy
- Adaptability & Problem Solving
- Time Management
Sales Strategy & Execution
- Business Development & Lead Generation
- Sales Forecasting & Analytics
- Pricing Strategy & Revenue Optimization
- Client Relationship Management
- Sales Strategy & Execution
- Product Knowledge & Market Positioning
Commercial & Operational Excellence
- Vendor & Partner Management
- Budget Management & Cost Control
- Market & Competitive Analysis
Hobbies and Interests
Technology, Music, Basketball, Swimming, Hiking, Social Works
Websites
Languages
English
Intermediate (B1)
B1
French
Advanced (C1)
C1
Timeline
Country Manager
MICRO CONSEIL INTERNATIONAL
10.2024 - Current
Sales Manager
MC3 MAURICE
01.2023 - 10.2024
Corporate Sales Lead
MC3 MAURICE
11.2013 - 12.2022
Technical Support Supervisor
MEDIACALL
03.2011 - 10.2013
Technical Support Manager
OUTREMER TELECOM
07.2008 - 03.2011
IT Support Technician
OUTREMER TELECOM
06.2007 - 06.2008
Pre-Sales Executive
REDLINE MARKETING
01.2007 - 06.2007
Technical Pre-sales Executive
TECMAU SERVICES
03.2006 - 12.2006
IT Technician
LEAL COMMUNICATIONS & INFORMATICS
08.2003 - 03.2006
Sales & Marketing
Knowledge of the Art
Personal Development
CIM
Information Technology
Harel Mallac Institution
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