Yuvraajsingh Kaulowa
Summary
A bright, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Looking for a suitable IT support technician position with a successful and dynamic company that offers room for progression.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hydroponic Farmer & Freelance as IT Technician
Self
Vacoas, Mauritius
03.2021 - Current
- CCTV camera installation
- Computer assembly
- Hardware & software troubleshooting
- Networking
- Selling refurbished desktops
IT SUPPORT TECHNICIAN
Esquel Mauritius LTD
Beau-Bassin, Mauritius
08.2011 - 11.2020
- Troubleshoot operating systems, hardware and software problems to identify root causes.
- Installed new software for users and monitored version and patch update requirements.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Monitored site security to ensure equipment and workstations met agreed requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Anticipated and prevented issues with technical infrastructure to minimize downtime.
- Performed Planned Preventative Maintenance, repairs and technical upgrades.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Oriented users to operate new software and computer equipment.
- Setup, configured, and troubleshoot Microsoft 365 applications.
- Collaborated on infrastructure projects and service requests with external vendors and internal groups.
- Conduct physical inventory of IT assets every 6 months.
- Performed installation of networking and telephone wiring for new and/or renovated office as requested.
- Working closely with software suppliers to resolve operational issues.
IT technician
Fastclick LTD
Beau-Bassin, Mauritius
11.2010 - 06.2011
- Install, maintain, and troubleshoot hardware and software for businesses and individuals.
- Performing repairs on computers and other peripherals.
- Managing shop; display products, printing services, gaming zone, cybercafé.
- Computer assembly, installation of OS and software upon client requirements, gaming and professional.
- Inventory and website management, auditing existing content, and removing outdated content.
Education
Cambridge SC Certificate: Mathematics, English, French, Art & Design, Commerce, Accounts -
Private Tuition
Diploma of Higher Education -
The Professional Learning Centre
Skills
- Excellent customer facing, communication, rapport building skills Experience with VMware, ERP system
- Problem-solving
- Hardware maintenance
- Desktop support
- Understanding of computer and networking concepts
- Physically fit, able to work in confined spaces, crawl and lift heavy objects Able to prioritize in a complex, fast-paced environment
- Willing to work flexible schedules/shifts
Languages
English
Fluent
French
Fluent
Affiliations
- Hydroponic farmer
- Musician
Certification
CompTIA A+ Certificate
Repairs and Maintenance A+ Certificate
References
References available upon request.
Timeline
Hydroponic Farmer & Freelance as IT Technician
Self
03.2021 - Current
IT SUPPORT TECHNICIAN
Esquel Mauritius LTD
08.2011 - 11.2020
IT technician
Fastclick LTD
11.2010 - 06.2011
Cambridge SC Certificate: Mathematics, English, French, Art & Design, Commerce, Accounts -
Private Tuition
Diploma of Higher Education -
The Professional Learning Centre
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