Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yuvna Gopall

Yuvna Gopall

Vacoas,Phoenix

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant

Phoenix Insurance LTD
Port Louis, Port Louis
12.2022 - Current
  • Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
  • Developed relationships with repeat customers by recognizing individual preferences when possible.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.

Sales Assistant

Adopt
Bagatelle, Moka
12.2020 - 12.2022
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Greeted customers and provided assistance with product selection.
  • Computed purchases and received and processed cash or credit payment.
  • Provided excellent customer service to clients in person and over the phone.
  • Replenished merchandise on shelves as needed throughout the day.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Greeted customers to determine wants or needs.

Education

School Certificate - Accounting And Finance

MGSS SOLFERINO
SOLFERINO
12-2019

Skills

  • Customer service
  • Customer relationship management
  • Time management
  • Active listening
  • Team collaboration
  • Complaint handling
  • Attention to detail
  • Call center experience

Languages

French
First Language
English
Beginner
A1

Timeline

Customer Service Assistant

Phoenix Insurance LTD
12.2022 - Current

Sales Assistant

Adopt
12.2020 - 12.2022

School Certificate - Accounting And Finance

MGSS SOLFERINO
Yuvna Gopall