Yushika Ramdooharika
Lallmatic,FL
Summary
Motivated and adaptable professional with experience in both healthcare and customer service environments. Previously worked as a Healthcare Assistant, providing compassionate patient care and supporting medical teams, alongside experience as a Customer Support Advisor handling German-speaking clients using structured templates and AI tools. Skilled in communication, problem-solving, and maintaining high standards of service in fast-paced settings. Known for being reliable, detail-oriented, and able to handle sensitive situations with professionalism and care.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Advisor
Apollo blake
Ebene
10.2025 - Current
- Handled customer inquiries for German-speaking clients via email support
- Used pre-approved German templates and AI tools to respond accurately and efficiently
- Ensured high-quality communication aligned with company standards
- Managed customer issues, complaints, and account-related requests
- Maintained confidentiality and professionalism when dealing with sensitive customer data
- Collaborated with team members and followed internal guidelines to resolve cases
Customer Advisor
Atalian Interactive
Portlouis
01.2025 - 06.2025
Customer Advisor
Concentrix
Ebene
06.2024 - 12.2024
- Communicated effectively with customers both verbally and written.
- Provided product information to customers.
- Advised customers on product selection based on their needs.
- Reviewed customer feedback surveys for improvement opportunities.
- Processed orders quickly and accurately.
- Collaborated with other departments to meet customer needs.
- Assisted customers with returns and exchanges.
- Attended training sessions to stay up-to-date on new products and services.
Health Care Assistant
C Care Wellkin
Moka
03.2023 - 04.2024
- Administered medications orally or topically as prescription.
- Prepared beds and equipment for use by healthcare professionals.
- Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
Education
Manilall Doctor Sss
LallmatieAssociate of Science - Health Care Assistant Practitioner
Socrates School of Health Science Business
Rose HillSkills
- Problem solving
- Adaptability
- Time management
- Active listening
- Team work
- Computer literate
Languages
English
Proficient
C2
French
Upper Intermediate
B2
Hindi
Intermediate
B1
Timeline
Customer Service Advisor
Apollo blake
10.2025 - Current
Customer Advisor
Atalian Interactive
01.2025 - 06.2025
Customer Advisor
Concentrix
06.2024 - 12.2024
Health Care Assistant
C Care Wellkin
03.2023 - 04.2024
Manilall Doctor Sss
Associate of Science - Health Care Assistant Practitioner
Socrates School of Health Science Business