Yognesh Bhugoo
Fond du Sac,Mauritius
Summary
Dedicated and service-oriented Hospitality Professional with proven experience in front-of-house operations and guest services. Adept at managing front office administrative tasks, resolving guest inquiries with a high level of professionalism, and ensuring an exceptional guest experience. Committed to maintaining the highest standards of hotel cleanliness and operational excellence to drive guest satisfaction and brand loyalty.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work history
Front Office Assistant
COIN DE MIRE ATTITUDE
Bain Boeuf
2025.05 - 2026.03
- Guest experience Management: Provide a warm and professional welcome to all guests, managing the check in and check out process efficiently to ensure a seamless arrival and departure experience.
- Administrative coordination: manage front desk, handle room reservations and process payment with accuracy and details.
- Concierge Services
- Problem Resolution
Night auditor
Coin De Mire Attitude
Bain Boeuf
2025.05 - 2025.07
- Prepared invoices for early departures or extended stays accurately avoiding confusion later on.
- Balanced cash drawer at the end of each shift, maintaining accountability.
- Assisted with check-ins and check-outs, streamlining hotel operations.
- Processed payments from guests quickly and accurately whilst maintaining friendly rapport with them.
- Controlled cash and credit card payment transactions at the front desk.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed late check-ins and directed guests to rooms and facilities.
Public area Attendant
COIN DE MIRE ATTITUDE
Bain Boeuf
2024.11 - 2025.05
Education
O Level Certificate -
Adolphe De Plevitz Secondary School
Grand BaieNational certificate level 3 - Plumbing
Mauritius Institute of Training And Development
Piton 2022.01 - 2023.01
Skills
- Guests Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Problem Resolution
LANGUAGES
English
French
Mauritian Creole
Hindi
Timeline
Night auditor
Coin De Mire Attitude
2025.05 - 2025.07
Front Office Assistant
COIN DE MIRE ATTITUDE
2025.05 - 2026.03
Public area Attendant
COIN DE MIRE ATTITUDE
2024.11 - 2025.05
National certificate level 3 - Plumbing
Mauritius Institute of Training And Development
2022.01 - 2023.01
O Level Certificate -
Adolphe De Plevitz Secondary School