Yogeeta Bhunooa
Mont Fertile
Summary
“A dynamic and results-driven professional with a proven track record of adaptability, reliability, and excellence in both academic and professional settings. Enthusiastic and ambitious, I bring a strong work ethic, the ability to learn quickly, and an unwavering commitment to achieving success. My exceptional communication and listening skills, coupled with a patient and respectful attitude, make me an effective team player who values collaboration and leadership. Adept at thriving under pressure and taking responsibility, I am flexible, punctual, and driven to exceed expectations in any environment. With a passion for continuous growth and the ability to handle complex challenges with poise, I am confident I can contribute meaningfully to any organization.”
Overview
2
2
years of professional experience
1
1
Certification
Work History
Internship- Child development Unit
Ministry of Gender Equality and Family Welfare
11.2023 - 12.2023
- Appointed in the New Project Section and the Child Protective Services of the CDU and has worked extensively, in collaboration with Coordinator and Family Welfare and Protection Officers of this Ministry, with parents under the Parental Empowerment Resource Centre (PERC) and children having social, emotional, psychological and behavioural problems.
- Assisted in counselling and parenting skills sessions by Coordinator.
- Assistance in recording and updated the database and folders regarding with the National Children Council to mark the Universal Children’s Day.
- Attained good interpersonal and communication skills.
Customer representative
Movate
10.2022 - 10.2023
- Providing support for Business Clients via phone, email, chat;
- Clarifying case properly in order to dispatch it to the appropriate group;
- Understanding customer concerns and address them effectively;
- Ensuring customer satisfaction for services rendered.
- Won three times certificate of appreciation.
- Had the opportunity to train newcomers in the project I was working.
BILINGUAL CUSTOMER REPRESENTATIVE
Apollo Blake
04.2022 - 10.2022
- Interact with customers through one or more channels, including: inbound/outbound phone calls, emails, chat, and social media.
- Proactively resolve customer issues, respond to inquiries and manage requests by constantly improving product knowledge and technical skills.
- Achieve productivity goals and quality standards while maintaining the highest level of customer satisfaction.
- Pay attention to detail and be versatile while documenting customer interactions and details.
- Follow up and escalate customer issues that require additional assistance.
- Update reports and communicate updates efficiently and promptly to assigned departments/supervisors.
Education
School Certificate -
Mahatma Gandhi Secondary School Nouvelle France
11.2018
Ba (Hons) - History and Sociology
University of Mauritius
Reduit, Mauritius01.2024
Higher School Certificate - undefined
Mahatma Gandhi Secondary School Nouvelle France
06.2021
Skills
- Customer Service or Support Roles
- Bilingual Communication: Fluent in English, French and Hindi, ensuring clear and effective communication with a diverse clientele
- Customer Satisfaction: Skilled in addressing inquiries and resolving complaints via phone, email, chat, and social media while maintaining high service quality standards
- Problem-Solving Expertise: Capable of analyzing customer concerns and providing prompt, effective resolutions
- Productivity and Adaptability: Proven ability to meet productivity goals while maintaining accuracy and attention to detail in a fast-paced environment
- Administrative or Data Management Roles
- Data Entry and Accuracy: Experienced in inputting and maintaining accurate records on online portals and databases
- Organizational Skills: Proficient in managing schedules, updating reports, and handling administrative tasks
- Multitasking Ability: Skilled in balancing multiple responsibilities and meeting deadlines in high-pressure environments
- Campaign Coordination: Assisted in planning and executing campaigns while maintaining effective communication with stakeholders
- Research, Education, or NGO Roles (Sociology/History Related)
- Academic Research and Analysis: Strong foundation in history and sociology, with extensive experience in critical thinking, research, and report writing
- Cultural Awareness: Deep understanding of multicultural environments and global perspectives, enhanced through participation in activities like Model United Nations
- Communication and Outreach: Skilled in engaging with diverse communities, parents, and children during campaigns and projects
- Commitment to Development: Dedicated to continuous learning and contribution to social development initiatives
Certification
- Universal ICT Education Programmer, Internet and Computing Core Certification (2016-10)
- Australian Mathematics Competition (2017)
- ALLIANCE FRANCAISE DE MAURICE (2012)
- MODEL UNITED NATIONS (2017)
- Ranked 7th at SC level in History (2018)
- JA Career Success (2019)
- First Aid Red Cross (2018)
- Bharat Bharati Poetry Competition (2019)
- Archaeological ruins at Antoinette Phooliyar, Barlow (2023)
- Talent Competition Commemorating the International Day for Elimination of Racial Discrimination. (2024)
- Training Wealth Wisdom- Navigating the path to financial freedom by JCI (2024)
- Certificate of Appreciation at Movate.
LANGUAGES
English (speak fluently/understand/written)
French (speak fluently/understand/written)
Hindi (speak fluently/understand/written)
Timeline
Internship- Child development Unit
Ministry of Gender Equality and Family Welfare
11.2023 - 12.2023
Customer representative
Movate
10.2022 - 10.2023
BILINGUAL CUSTOMER REPRESENTATIVE
Apollo Blake
04.2022 - 10.2022
Higher School Certificate - undefined
Mahatma Gandhi Secondary School Nouvelle France
School Certificate -
Mahatma Gandhi Secondary School Nouvelle France
Ba (Hons) - History and Sociology
University of Mauritius
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