Yetnah Ramlall
Pamplemousses
Summary
Sales and Customer Service professional with strong experience in assisting customers, handling transactions, and maintaining excellent client relationships. Skilled in promoting products, achieving sales targets, managing cash and card payments, and resolving customer concerns efficiently. Friendly, proactive, and customer-focused with the ability to work in a fast-paced retail environment while ensuring high levels of customer satisfaction and store presentation standards.
Overview
5
5
years of professional experience
Work History
TEAM LEADER
AVRIL COSMETIQUE BIO - NAKSHATRA LTEE
2024.11 - Current
- CUSTOMER FOLLOW UP.
- CREATE AND MAINTAIN GOOD RELATIONSHIPS TO EXISTING AND NEW CUSTOMERS.
- MOTIVATE TEAM FOR CROSS SELLING, UPSELLING.
- STOCK MANAGMENT (STOCK IN, STOCK OUT)
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
SHOP SUPERVISOR
QUIKSLIVER - EXOTIC GROUP
2021.10 - 2024.05
- MONITOR MOVEMENT OF STOCK
- MONITOR STOCK LEVELS
- HANDLING CUSTOMER DEMAND
- CUSTOMER SATISFACTION THROUGH CUSTOMER SERVICE
- PAID ATTENTION TO DETAILS WHILE COMPLETING ASSIGNMENTS.
- Trained and mentored team members on best practices and operational procedures.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Education
Foundation Travel and Tourism
Kadosh Training
Rose Hill2026-04
SC - undefined
DAV College
Morcellement St Andre2019-11
Level 1 Word Processing Software, City and Guilds - undefined
Datamatics Computer Center
Port Louis2016-03
Skills
- CONFLICT RESOLUTION: Intermediate
- NEGOCIATION: Advanced
- MULTITASKING ABILITIES: Advanced
- DECISION MAKING: Advanced
- CLIENT MANAGMENT: Advanced
- ANALYTICAL SKILLS: Intermediate
- PROBLEM SOLVING: Advanced
- COMMUNICATION SKILLS: Advanced
Additional Information
HOLD AUTOMATIC DRIVING LISCENSE
LANGUAGES
ENGLISH B2 - Upper intermediate
FRENCH B1 - Intermediate
Timeline
TEAM LEADER
AVRIL COSMETIQUE BIO - NAKSHATRA LTEE
2024.11 - Current
SHOP SUPERVISOR
QUIKSLIVER - EXOTIC GROUP
2021.10 - 2024.05
SC - undefined
DAV College
Level 1 Word Processing Software, City and Guilds - undefined
Datamatics Computer Center
Foundation Travel and Tourism
Kadosh Training