Yeshnee Surroop
Quatre Bornes
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
VKY ELECTRONICS
05.2019 - 04.2024
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Representative
EXOTIC GROUP
01.2018 - 04.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
SC Level -
Quatres Bornes SSS
01.2017
Skills
- Teamwork
- Computer Literate
- Customer Service
- Communication
- Customer Relations
Languages
English
Hindi
French
Mauritian Creole
Hobbies and Interests
- Painting
- Cooking
- Swimming
Timeline
Sales Representative
VKY ELECTRONICS
05.2019 - 04.2024
Sales Representative
EXOTIC GROUP
01.2018 - 04.2019
SC Level -
Quatres Bornes SSS
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