Yeeshan Khedoo
Summary
Dedicated IT Officer with hands-on experience in managing network devices, troubleshooting connectivity issues, and supporting large-scale IT environments in the hospitality industry. Skilled in VLAN configuration, access point and switch monitoring, and IPTV troubleshooting. Strong ability to learn quickly, adapt to new technologies, and provide reliable technical support under pressure. Seeking to grow into a Network Engineer role and apply my practical networking knowledge in a more advanced infrastructure environment.
Overview
2
2
years of professional experience
Work history
IT OFFICER
Sands Suites Resort & Spa/ Maradiva Resort & Spa
, Mauritius
09.2023 - Current
- Provide day-to-day technical support for staff on IT-related issues, including hardware, software, and connectivity.
- Install, configure, and maintain computer systems, servers, and peripherals.
- Manage user accounts, permissions, and access control Active Directory / Office 365.
- Assist with system upgrades, migrations, and integration projects.
- Troubleshoot hardware failures and coordinate repairs or replacements.
- Setup and troubleshoot office equipment printers, scanners, TV, laptops, Pos and projectors.
- Assist in the installation of new servers, ensured uninterrupted service provision.
- Diagnosed and troubleshot software and hardware faults.
- Monitored and managed wireless Access Points and switches through Ruckus vSZ controller.
- Assisted in maintaining stable network infrastructure by tracking AP firmware, configurations, and uptime.
- Identified and resolved network issues by analyzing switch and AP health metrics on vSZ.
- Diagnosed network-related IPTV problems by checking VLANs, STB connectivity, cabling, and switch port status.
- Assist network teams to resolve backend or multicast-related IPTV faults.
- Stay on call and assist user through the Phone.
- knowledge on the IPTV, IPTelephony system, Firewall, CCTV Cameras, POS system and NAS, HMS, Infogenesis.
- Coordinated with suppliers to request quotations and negotiate pricing.
- Follow up with suppliers for interventions.
- Ensure that all devices are updated with Antivirus and windows patches
- Assist the IT Manager in the daily tasks.
- Attend meetings.
Education
CCNA - Ongoing
Office Tools Specialist and Administrative Skills
CompTIA A+
Computers Repairs & Maintenance
Skills
- Multitasking
- Ability to work under pressure
- Strong problem-solving skills
- Customer service oriented
- Communication skills
- Team collaboration
- Time management
Timeline
IT OFFICER
Sands Suites Resort & Spa/ Maradiva Resort & Spa
09.2023 - Current
CCNA - Ongoing
Office Tools Specialist and Administrative Skills
CompTIA A+
Computers Repairs & Maintenance