Yeash Gya
Quatre Bornes,Mauritius
Summary
A conscientious and professional person with extensive ability in Multimedia, Web Development, Networking as well as Programming. A highly organized and efficient individual, whose thorough and precise approach to projects has yielded excellent results and possess strong determination to succeed in the IT sector. Willing to learn more in this field and achieve more knowledge along with experiences. Driven IT Technician with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
16
16
years of professional experience
Work History
IT Customer Support Officer
RT Knits Ltd
08.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other Solutions/
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Troubleshoot, Dismantle and repair MAC devices and perform regular servicing.
- Install and configure software like, Edraw,Parallel, VM-ware, UTM and office(365).
IT Technician
RT Knits Ltd
11.2017 - 07.2020
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access, For eg.Adobe creative 365 cloud, Teams and zoom.
IT Technical Support Specialist
Australian International Education
04.2015 - 08.2016
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Advised students on educational, career and social opportunities.(India)
- Planned and promoted career planning presentations, work experience programs and career workshops.(India)
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Pabx
Ebene Accelarators
11.2014 - 03.2015
- Followed instructions from supervisor regarding daily job tasks and duties.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Developed user-friendly web forms with validation and error handling.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
IT Technitian
Firemount Ltd
06.2014 - 10.2014
- Worked as IT technician, troubleshoot network problems, Computers reparations, Website Logo editing.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Tele-agent
Infinity
01.2008 - 03.2009
- Worked as Tele-agent, with month of traineeship (certified and approved by: Vasenden Dorasami, Infinity)
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures
Education
National Diploma in IT - Information Technology
Mauritius Institute of Training And Development (SITEC-IT)
Mauritius05.2014
National Certificate in IT -
Mauritius Institute of Training And Development (SITEC-IT)
Mauritius05.2012
Cisco Networking Academy - CCNA Exploration: Network Fundamentals, CCNA Exploration: Routing Protocols And Concepts, CCNA Exploration: LAN Switching And Wireless - Computer Networking And Telecommunications
MITD -Mauritius Institute of Training And Developm
Mauritius07.2014
Skills
- PHP
- Java
- C
- C#
- Windows 8/10/11
- Linux
- Visual Studio
- Oracle
- Flash 50
- Parallel/UTM/VM-ware
- Photoshop/Illustrator
- Networking
- Excellent communication skills
- Teamwork and Collaboration
- Multitasking Abilities
- Team Management
- Troubleshooting
- Computer Skills
- Interpersonal Communication
- Active Listening
- MS Office
Personal Information
- Gender: Male
- Hobbies: Surfing on the net, Testing new software, Drawing & painting
- Marital Status: Single
- Date of Birth: 11/30/89
References
Mr Ayyodya Luchmiah, Ag Coordinator SITEC-IT, MITD Mr Arvind Sookee, IT Manager, Firemount LTD, Goodlands
Languages
Creol
Native language
English
Intermediate
B1
French
Intermediate
B1
Hindi
Elementary
A2
Timeline
IT Customer Support Officer
RT Knits Ltd
08.2020 - Current
IT Technician
RT Knits Ltd
11.2017 - 07.2020
IT Technical Support Specialist
Australian International Education
04.2015 - 08.2016
Ebene Accelarators
11.2014 - 03.2015
IT Technitian
Firemount Ltd
06.2014 - 10.2014
Tele-agent
Infinity
01.2008 - 03.2009
National Diploma in IT - Information Technology
Mauritius Institute of Training And Development (SITEC-IT)
National Certificate in IT -
Mauritius Institute of Training And Development (SITEC-IT)
Cisco Networking Academy - CCNA Exploration: Network Fundamentals, CCNA Exploration: Routing Protocols And Concepts, CCNA Exploration: LAN Switching And Wireless - Computer Networking And Telecommunications
MITD -Mauritius Institute of Training And Developm
Similar Profiles
Pawtiben Pillay RungienPawtiben Pillay Rungien
Network technician - Intern at RT KNITS LTDNetwork technician - Intern at RT KNITS LTD
Julia SookramJulia Sookram
Fashion Designer at RT Knits LtdFashion Designer at RT Knits Ltd
Kisnajee V. TANNOOKisnajee V. TANNOO
Head of Department at RT KNITSHead of Department at RT KNITS