Yasser Matadeen
Petit Raffray
Summary
Accomplished Change and Configuration Manager with a proven track record at Orange Business, adept in implementing robust change management plans and enhancing network performance. Leveraging strong troubleshooting skills and stakeholder management, I significantly improved client satisfaction scores. Expert in asset and configuration management, my strategic approach ensures compliance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Change and Configuration Manager
Orange Business
Ebene
07.2020 - Current
- Developing change management plans for projects and/or change initiatives.
- Evaluating the impact of planned organizational change.
- Identifying and managing anticipated resistance to change.
- Providing coaching and training to employees at all levels.
- Providing reports and other updates to management and the project team.
- Plans and manages the population of assets and the CMDB, including discovery, integrations, and other data import methods.
- Produces reports and management information, including impact analysis reports and status reports.
- Monitored equipment function to verify conformance with specifications.
- Recommended improvements to facilitate team and project workflow.
- Managed the development and maintenance of system baselines to track current configurations.
- Identified, documented, and tracked changes in software, hardware, and network configurations.
- Maintained accurate records of all changes made within a particular environment by utilizing version control techniques.
- Monitored change requests to ensure timely completion of activities related to configuration management.
- Provided guidance and advice on recommended approaches for managing the complexities associated with large scale deployments.
- Performed periodic audits of system configurations to identify discrepancies or potential risks.
- Implemented new processes and procedures as needed.
- Developed strategies to increase productivity and efficiency of the team.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
Network Engineer
Orange Business
Ebene
02.2018 - 07.2020
- Provide direct customer support activities, including customer-facing calls, presentations, emails, and through the customer portal.
- Make an in-depth investigation of all the customers' network equipment, and take appropriate actions to provide complete and accurate reports to the customer.
- Manage the incident ticket, and escalate the incident to a higher level.
- Provide first-level support to customers' issues and requests relating to networking according to the Service Level Agreement and standard incident management processes.
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
- Analyzed system logs to detect potential issues before they occur.
Junior Engineer
Bharat Telecom
Ebene
01.2018 - 02.2018
- Provide first level support to customers
- Daily server reporting
- Activating customer network connections
Education
Masters of Science (M.S.c) - Enterprise Security & Digital Forensics
University of Technology, Mauritius
Mauritius11-2022
Bachelor of Science (B.S.c) - Computer Science with Network Security
University of Technology, Mauritius
Mauritius09-2017
Skills
- Installation and Configuration
- Change Management
- Managing MPLS Router
- Investigating Root Cause Analysis
- Network Performance Monitoring
- Asset management
- Continuous delivery
- Stakeholder management
- Configuration management
- Release management
- Problem management
- Disaster recovery
- Incident management
- Service catalog management
- Monitoring tools
- Providing Technical Support
- Strong troubleshooting skills
- Network architecture understanding
- Has a critical thinking
- Office 365
- Network Configuration
- Wan
- Wireshark
- Technical support
- Network architecture
- SNMP monitoring
- Wireless networks troubleshooting
- IP address management
Languages
- English, Fluent
- French, Fluent
Timeline
Change and Configuration Manager
Orange Business
07.2020 - Current
Network Engineer
Orange Business
02.2018 - 07.2020
Junior Engineer
Bharat Telecom
01.2018 - 02.2018
Masters of Science (M.S.c) - Enterprise Security & Digital Forensics
University of Technology, Mauritius
Bachelor of Science (B.S.c) - Computer Science with Network Security
University of Technology, Mauritius
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