Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yasser Matadeen

Yasser Matadeen

Petit Raffray

Summary

Accomplished Change and Configuration Manager with a proven track record at Orange Business, adept in implementing robust change management plans and enhancing network performance. Leveraging strong troubleshooting skills and stakeholder management, I significantly improved client satisfaction scores. Expert in asset and configuration management, my strategic approach ensures compliance and operational efficiency.

Overview

7
7
years of professional experience

Work History

Change and Configuration Manager

Orange Business
Ebene
07.2020 - Current
  • Developing change management plans for projects and/or change initiatives.
  • Evaluating the impact of planned organizational change.
  • Identifying and managing anticipated resistance to change.
  • Providing coaching and training to employees at all levels.
  • Providing reports and other updates to management and the project team.
  • Plans and manages the population of assets and the CMDB, including discovery, integrations, and other data import methods.
  • Produces reports and management information, including impact analysis reports and status reports.
  • Monitored equipment function to verify conformance with specifications.
  • Recommended improvements to facilitate team and project workflow.
  • Managed the development and maintenance of system baselines to track current configurations.
  • Identified, documented, and tracked changes in software, hardware, and network configurations.
  • Maintained accurate records of all changes made within a particular environment by utilizing version control techniques.
  • Monitored change requests to ensure timely completion of activities related to configuration management.
  • Provided guidance and advice on recommended approaches for managing the complexities associated with large scale deployments.
  • Performed periodic audits of system configurations to identify discrepancies or potential risks.
  • Implemented new processes and procedures as needed.
  • Developed strategies to increase productivity and efficiency of the team.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.

Network Engineer

Orange Business
Ebene
02.2018 - 07.2020
  • Provide direct customer support activities, including customer-facing calls, presentations, emails, and through the customer portal.
  • Make an in-depth investigation of all the customers' network equipment, and take appropriate actions to provide complete and accurate reports to the customer.
  • Manage the incident ticket, and escalate the incident to a higher level.
  • Provide first-level support to customers' issues and requests relating to networking according to the Service Level Agreement and standard incident management processes.
  • Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
  • Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
  • Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
  • Analyzed system logs to detect potential issues before they occur.

Junior Engineer

Bharat Telecom
Ebene
01.2018 - 02.2018
  • Provide first level support to customers
  • Daily server reporting
  • Activating customer network connections

Education

Masters of Science (M.S.c) - Enterprise Security & Digital Forensics

University of Technology, Mauritius
Mauritius
11-2022

Bachelor of Science (B.S.c) - Computer Science with Network Security

University of Technology, Mauritius
Mauritius
09-2017

Skills

  • Installation and Configuration
  • Change Management
  • Managing MPLS Router
  • Investigating Root Cause Analysis
  • Network Performance Monitoring
  • Asset management
  • Continuous delivery
  • Stakeholder management
  • Configuration management
  • Release management
  • Problem management
  • Disaster recovery
  • Incident management
  • Service catalog management
  • Monitoring tools
  • Providing Technical Support
  • Strong troubleshooting skills
  • Network architecture understanding
  • Has a critical thinking
  • Office 365
  • Network Configuration
  • Wan
  • Wireshark
  • Technical support
  • Network architecture
  • SNMP monitoring
  • Wireless networks troubleshooting
  • IP address management

Languages

  • English, Fluent
  • French, Fluent

Timeline

Change and Configuration Manager

Orange Business
07.2020 - Current

Network Engineer

Orange Business
02.2018 - 07.2020

Junior Engineer

Bharat Telecom
01.2018 - 02.2018

Masters of Science (M.S.c) - Enterprise Security & Digital Forensics

University of Technology, Mauritius

Bachelor of Science (B.S.c) - Computer Science with Network Security

University of Technology, Mauritius
Yasser Matadeen