Summary
Overview
Work History
Education
Skills
Badminton
Timeline
Generic
Yasoda Jankee

Yasoda Jankee

Customer Service Officer
Grand Bois

Summary

Dedicated and well-versed in food and beverage operations as well as guest services. Possessing one year of experience in food and beverage industry.


Experienced in managing large-scale events like intimate gourmet dining services. Successful at building relationships with customers to increase loyalty and repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
5
5
Languages

Work History

Sales and Marketing Representative

Sentorette Pei
01.2016 - Current


  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Participated in skills development initiatives to promote team competence and success.
  • Conducted competitor analysis to identify gaps in the market and developed strategies to capitalize on those opportunities.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases..
  • Worked flexible hours across night weekend and holiday shifts.

Educator

PSEA
06.2023 - 03.2024
  • Led professional development sessions for fellow teachers on topics such as technology integration or assessment design, contributing to a culture of ongoing improvement within the school community.
  • Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
  • Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
  • Coordinated community service projects for students, instilling civic responsibility and interpersonal skills development.

Customer Service Representative

Hilton Mauritius Resort &Spa
01.2022 - 03.2023
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Checkout Operator

Winner's, IBL
11.2017 - 04.2018
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Actively listened to customer needs and helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Maintained a clean and organized items on shelves of checkout area, ensuring a positive shopping experience for patrons.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up front-end merchandise displays to attract customers and showcase store products.
  • Supported loss prevention efforts by adhering strictly to company guidelines regarding theft prevention measures at the point of sale.
  • Adhered closely to safety protocols when bagging items, minimizing risk of damage or breakage during transport.
  • Approached every question or concern with calm and level-headed approach.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Post Graduate Certificate in Education - English Education

Mauritius Institute of Education
Reduit

Bachelor of Arts - Humanities

University of Mauritius
Reduit, Mauritius

High School Diploma -

France Boyer De La Giroday State Secondary School
Plaine Magnien, Mauritius

Diploma in Hindi Literature -

Hindi Sahitya Sammelan, Illahbaad

Skills

Patient-focused quality service

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Badminton

Boosts concentration level & good leadership spirit to work in teams.

Timeline

Educator

PSEA
06.2023 - 03.2024

Customer Service Representative

Hilton Mauritius Resort &Spa
01.2022 - 03.2023

Checkout Operator

Winner's, IBL
11.2017 - 04.2018

Sales and Marketing Representative

Sentorette Pei
01.2016 - Current

Post Graduate Certificate in Education - English Education

Mauritius Institute of Education

Bachelor of Arts - Humanities

University of Mauritius

High School Diploma -

France Boyer De La Giroday State Secondary School

Diploma in Hindi Literature -

Hindi Sahitya Sammelan, Illahbaad

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