Yaseen Koodoruth
Customer Service Specialist
Vacoas
Summary
Personable and dedicated customer service representative with extensive experience in an award winning international airline in the Middle-East. Solid team player with an upbeat, positive attitude and proven skill in establishing rapports with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and result oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am looking to grow my career in avenues of travel and customer service delivery.
Overview
13
13
years of professional experience
4025
4025
years of post-secondary education
3
3
Languages
Work History
Customer Service Trainer
The Faceshop Ltd
10.2024 - Current
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Collaborated with management to assess staff development needs and created customized training materials accordingly.
- Facilitated cross-functional team building exercises, promoting collaboration between departments for improved overall performance.
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
Travel Coordinator
Singita Travels International Mauritius Ltd
09.2022 - Current
- Maintained client profiles, assessed special requests and updated reward program information.
- Interviewed and qualified clients to determine travel and lodging needs and recommended points of interest to maximize travel experiences.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
Customer Service Executive
International SOS Ltd
01.2022 - 08.2022
- Documented and managed patient information in computer system.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Facilitated product presentations to potential customers and delivered custom solutions for business needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Airport Service Officer/Ticketing/Lounge Officer
Emirates Airline
10.2014 - 09.2020
- Worked with Dnata ground handling partner airlines namely Virgin Atlantic, Saudi Airlines, Oman Air, British Airways, Ethiopian Airlines, Kenya Airways, Uzbekistan Airways, Jet airways, Air Canada, Air India, Singapore Airlines and dedicated Emirates Airline passengers.
- Worked in Emirates First, Business and VIP lounges to attend to VIPs on a daily basis as well as any changes to their itinerary with excellent customer satisfaction.
- Contacted customers to advise on travel conveyance changes and to confirm reservations and printed itineraries and tickets for average of 50 passengers each day.
- Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Collected baggage charges and accepted baggage for check-in.
- Provided clients with assistance in preparing required travel documents and forms.
- Collaborated with sales department to arrange large group hotel bookings for destination weddings and other events.
Guest Relations Officer
Constance Belle Mare Plage Hotel & Resort
01.2013 - 07.2013
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Provided guest assistance and information regarding local attractions and points of interest.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Responded to guests, including email, telephone and in-person inquiries.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Education
B.Tech Diploma - Travel, Tourism & Hospitality Management
Association of Business Executives LTD ABE
High School Diploma -
Aleemiah College Cambridge
Skills
Safety awareness
Passenger assistance
Customer assistance
Cultural sensitivity
Emergency procedures
Reliability and punctuality
Company policy adherence
Certificates
Whitefield Business School Mauritius
- Certificate in Cooperation Strategy and Perspective in Industry and Hospitality Sector
- Certificate in Ethical Leadership
- Certificate in Public Policy and Leadership
- Certificate in Tourism Strategy
Emirates Aviation College Dubai United Arab Emirates
- Certificate in IATA Area 1 & 3
- Certificate in Aviation Security
- Certificate in Introduction to Civil Aviation
- Certificate in Business Excellence
- Certificate in Dangerous Goods for Passenger Handling
- Certificate in Travel Documents
Accomplishments
- Award received for "Excellent customer service and exceeding customer expectation" in 2019 by Vice President of Emirates Group
- Nominated for Dnata/Emirates service champion for excellent customer service in 2016, 2017, 2018
- Nominated for "Employee of the month" in 2013
Timeline
Customer Service Trainer
The Faceshop Ltd
10.2024 - Current
Travel Coordinator
Singita Travels International Mauritius Ltd
09.2022 - Current
Customer Service Executive
International SOS Ltd
01.2022 - 08.2022
Airport Service Officer/Ticketing/Lounge Officer
Emirates Airline
10.2014 - 09.2020
Guest Relations Officer
Constance Belle Mare Plage Hotel & Resort
01.2013 - 07.2013
B.Tech Diploma - Travel, Tourism & Hospitality Management
Association of Business Executives LTD ABE
High School Diploma -
Aleemiah College Cambridge
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