Yanaam Chokupermal
Port Louis
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services to a hotel or hospitality industry. Enterprising Guest Services Supervisor with extensive knowledge of financial success and increasing profit through fantastic customer service, salesmanship and efficient workplace systems. Offering understanding of modern technology and phones and excellent eye for detail. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Front Desk Guest Service Agent
Trainee
The Westin Turtle Bay Resort & Spa
05.2023 - Current
- Monitored staff performance and provided feedback and guidance.
- Enforced policies and procedures to increase efficiency.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
Having a good communication skills with guest, creating a bond with the guest in order to let the guest feel welcomed.
Assisting guest for check-in and check-out .
Welcoming guest , attending phone calls and cashiering.
Assisting crew and groups check-in.
Updating guest profile on opera.
Attending guest requests and complaints.
Assisting group arrival .
Keeping a professional relationship.
Transfering calls internal and external.
Updating guest profile on Opera.
Sales Assistant
Adopt
Mauritius
08.2022 - 04.2023
- Coordinated logistics and catering for meetings and sales events.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Executed visual merchandising strategies to attract customers and drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
SC. I Have Done My Last Year Of School With SC - NC3 Front Office. ( In Progress)
Lady Shushil Ramgoolam SS S
Triolet Skills
- Active
- Communication skills
- Customer skills
- Problem solving skills
- listening skills
- Tour Arrangements
- Group work
- Room assignments
Languages
English
Advanced (C1)
Timeline
Front Desk Guest Service Agent
Trainee
05.2023 - Current
Sales Assistant
Adopt
08.2022 - 04.2023
SC. I Have Done My Last Year Of School With SC - NC3 Front Office. ( In Progress)
Lady Shushil Ramgoolam SS S