Yamleshwarsingh Jundoosing

• Daily management and resolution of support tickets.
• Handle escalations for Microsoft 365-related issues.
• Mentorship: Actively mentor junior team members, providing guidance and fostering a collaborative work environment.
• Team Coordination: Supported cross-functional teams in delivering IT solutions, fostering effective communication, and collaboration.
• Collaborate with senior management to align IT strategies with business goals.

User and License Management:

Create, modify, and delete user accounts as per the requirement.

Manage user licenses and ensure optimal utilization of resources.

Handle user complaints and issues related to user access and licenses.

Teams Management:

Configure Teams settings according to the organization's requirements.

Manage Teams channels, memberships, and settings.

Troubleshoot any issues related to Microsoft Teams.

SharePoint and OneDrive Management:

Manage and configure SharePoint Online and OneDrive settings.

Set up and manage SharePoint sites.

Handle file storage in OneDrive, and ensure data is backed up and protected.

Compliance Management:

Implement and manage compliance features such as data loss prevention (DLP), retention policies, and eDiscovery.

Ensure the organization is compliant with industry regulations and standards.

Regularly review and update compliance policies as per the changes in regulations.

Security Management:

Implement and manage security measures to protect sensitive data.

Monitor and respond to security alerts.

Conduct regular security audits and recommend improvements.

Support:

Provide technical support to users facing issues with M365 applications.

Resolve issues in a timely and efficient manner.

Train users on how to use M365 applications effectively.

Reporting and Documentation:

Generate regular reports on user activity, license usage, security threats, and compliance.

Document all actions and changes made to the M365 environment.

Maintain up-to-date knowledge of M365 updates and new features.

Daily tasks:

Providing in-person and remote support through the use of the telephone or remote access.

Installing and configuring software, hardware, and networks.

Monitoring system performance and troubleshooting issues.

Analysis of the current system and providing relevant solutions as per the user's requirements regarding updated technology trends.

Apply OS patches and upgrades on a regular basis on servers.

Ensuring end users have proper computer resources, including enough memory and the setup needed to be able to work efficiently.

Install and configure software and hardware, including Microsoft 365.

Troubleshoot printer issues on site and by remote access tool.

Set up accounts and workstations.

Create and maintain technical documentation, manuals, and IT policies.

Supporting management with tracking of computer/printer devices for asset controls.

Be an active listener and frame the user's request properly.

Ensure customer services by respective Service Level Agreements.

• Install, configure & maintain user hardware & software, including operating systems, locally or via deployment software
• Provide technical support to users for tickets raised via the service desk & keep users informed regarding the resolution
• Liaise with vendors to perform repairs or RMA shipping to resolve faulty equipment issues
• Identify, diagnose, troubleshoot & resolve user hardware & software problems
• Maintain adequate stock level of spares
• Ensure purchased products conform to specifications as per purchase orders upon delivery
• Configure Softphone
• Maintain updated software & hardware assets inventory, including IP addresses & phone extension directory
• Used GLPI for tickets and inventory.