Summary

Overview

Work history

Education

Skills

Languages

Affiliations

Certification

Yamini Yarousha Mussai

Accomplishments

References

Timeline

Yamini Yarousha Mussai

Moka,Mauritius

Summary

Confident and proactive leader with exceptional organisational and interpersonal skills, capable of managing teams and operations seamlessly. Proven ability to drive sales and enhance customer satisfaction through strategic planning and team development. Committed to delivering outstanding results and fostering growth in the role.

Experienced legal professional with focus on regulatory compliance and contract management. Capable of ensuring legal adherence and mitigating risks through meticulous document review and informed advisories. Skilled in fostering collaborative relationships and providing strategic legal support to drive organisational success.

Driven professional with keen interest in legal frameworks and compliance. Demonstrates strong analytical skills and excellent communication abilities, making complex legal concepts accessible and understandable. Committed to ensuring regulatory compliance and fostering culture of integrity within organisation.

Overview

years of professional experience

years of post-secondary education

Certification

Work history

Woman Police Constable

Mauritius Police Force

Moka

2019.01 - Current

Upheld law and order through proactive policing strategies.
Responded to emergency calls for improved public service.
Conducted surveillance operations, ensuring security of high-risk areas.
Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
Executed arrest warrants for the apprehension of criminal offenders.
Achieved resolution of disputes through effective negotiation and mediation techniques.
Detained suspects following proper protocols – ensuring fair treatment under law.
Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
Participated in community outreach programmes to foster positive relationships between police and residents.
Fostered public trust by maintaining high ethical standards and transparency.
Educated members of the community about personal safety measures – reducing instances of petty crimes.
Collaborated with local agencies to enhance crime prevention efforts.
Assisted in crime scene investigations, aiding in evidence collection.
Completed detailed incident reports, providing comprehensive information for follow-up actions.
Directed traffic during peak hours or emergencies for streamlined vehicular movement.
Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.
Provided testimony in court, contributing to successful prosecutions.
Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
Carried out thorough investigations into reported incidents, resulting in accurate case files.
Enhanced community safety by conducting regular patrols.
Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Protected life and property by enforcing UK laws and regulations.
Produced comprehensive crime reports with meticulous attention to detail.
Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
Determined and pursued criminal suspects for warning and arrest.
Wrote and submitted reports concerning police activities and investigations.
Patrolled residential areas for optimised community safety.
Arrested and interviewed suspected criminals, clearly outlining legal rights.
Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
Prepared crime reports and case files, delivering documentation to Public Prosecution Service (PPS).
Attended emergencies quickly, remaining calm and professional under pressure.
Maintained optimal street coverage by planning and managing patrolling schedules.
Issued parking fines, logging required information accurately and swiftly.
Advised local property, land and homeowners on appropriate crime prevention strategies.
Conducted traffic stops and issued citations to offenders.
Acquired and served warrants for arrests, searches or other purposes.
Kept sensitive intelligence safe and secure from unauthorised access.
Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
Arrested and transported suspects to police stations or holding cells.
Coordinated complex investigations with external law enforcement agencies.
Attended emergency situations, employing [Number] years of experience to secure optimal resolutions in line with force regulations.
Supported large public gatherings by stewarding and patrolling public areas.
Assessed and verified information given in victim and witness statements to improve investigation workflow.
Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.

Telesales executive

Euro CRM Moka

Moka

2018.01 - 2019.02

Streamlined the sales process through organised record-keeping of client interactions.
Used persuasive selling techniques to convert enquiries into sales.
Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
Delivered exceptional customer experience by addressing all queries effectively and courteously.
Analysed customer feedback regularly, resulting in improved telesales strategies over time.
Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
Generated leads through cold calling, resulting in increased sales opportunities.
Enhanced customer relationships by responding promptly and accurately to enquiries.
Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
Managed high call volumes, ensuring excellent customer service standards were maintained.
Provided product information to prospective customers to encourage purchases.
Collaborated with team members to achieve collective sales targets.
Delivered telesales scripts clearly to engage callers with relevant service information.
Recorded customer information and interactions.

Sales assistant

Mozouzou Shop

Moka

2016.11 - 2017.02

Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Learnt about new products quickly, providing comprehensive guidance to customers.
Managed till operations smoothly, reducing waiting time for customers.
Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Improved customer service by efficiently handling queries and complaints.
Assisted customers with product selection for optimal satisfaction.

Education

Certificate of Higher Education - Science

Mauritius College Grils

Curepipe, Plaines Wilhems District

2013.01 - 2014.01

A-Levels - Science

Mauritius College Boys

Curepipe, Plaines Wilhems District

2016.01 - 2017.01

BA Law and Management - Law and Management

Open University Of Mauritius

Reduit, Moka District

2020.01 - 2023.12

Master of law - Business Law and Corporate Governance

Open University Of Mauritius

Reduit, Moka District

2024.01 - 2026.02

Skills

Knowledge on human rights
Knowledge of legal codes
Professional composure
Patience and restraint
Public trust building
Self-Defence techniques
Understanding mental health issues
Communication proficiency
Interpersonal diplomacy
Proactive community engagement
Use of police software
Responsive action
Integrity maintenance
Attention to Detail
Community engagement
Law enforcement procedures
Criminal Justice

Law enforcement
Assigning work
Community relations
Incident reporting
Ethical leadership
Customer relationship management systems
Regulatory compliance knowledge
Business development
Project scheduling
Staff management
Staff recruitment
Business networking
Staff mentoring
Employee training
Negotiation proficiency
Corporate governance
Decision-Making authority

Languages

English

Fluent

French

Fluent

creole

Native

Hindi

Intermediate

Turkish

Elementary

Affiliations

Swimming
Reading Novels

Certification

Certificates in Alliance Française

Certificate for bee Spelling competition