Avinash Khunnoo
Port Louis
Summary
Accomplished waiter with a proven track record at One&Only Le Saint Geran Mauritius, excelling in customer service and order accuracy. Enhanced guest satisfaction through attention to detail and effective multitasking. Successfully trained new staff, improving team efficiency by 20%. Adept at fostering guest loyalty and maintaining high standards in fine dining environments.
Overview
6
6
years of professional experience
Work History
Waiter
One&Only Le Saint Geran Mauritius
09.2021 - Current
- Fostered customer satisfaction through exceptional service and attention to detail.
- Managed high table volume efficiently during busy shifts, maintaining promptness.
- Collaborated with kitchen staff to ensure timely delivery of orders and dietary accommodations.
- Maintained clean dining areas in line with health standards for guest comfort.
- Resolved customer complaints diplomatically, strengthening guest loyalty.
- Informed guests about menu selection, enabling personalized dining experiences.
- Facilitated training for new waitstaff on effective service techniques.
- Suggested improvements for operational efficiency, positively impacting team dynamics.
Assistant Waiter
One&Only Le Saint Geran Mauritius
06.2020 - 05.2021
- Assisted in delivering exceptional dining experiences through attentive service and guest engagement.
- Supported waitstaff in setting up and clearing tables efficiently, ensuring timely service.
- Coordinated with kitchen staff to ensure accurate order fulfillment and food quality standards.
- Maintained cleanliness of dining areas, adhering to health and safety regulations consistently.
- Adapted quickly to changing priorities during peak service hours, enhancing team workflow.
- Provided assistance in managing inventory of dining supplies, contributing to efficient stock levels.
- Collaborated with team members to create a welcoming atmosphere for all guests.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving minor issues during service.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Participated in team meetings to discuss menu changes, share feedback, and improve overall service quality.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
F&B Trainee
One&Only Le Saint Geran
04.2019 - 05.2020
- Assisted in daily food and beverage service operations, ensuring high standards of quality and presentation.
- Supported team members in executing event setups, maintaining attention to detail in diverse dining environments.
- Learned and applied safety and hygiene practices in line with industry standards for food handling.
- Collaborated with kitchen staff to streamline communication and enhance service efficiency during peak hours.
- Adapted quickly to changing menus and guest preferences, providing personalized recommendations to enhance customer satisfaction.
- Participated in training sessions on product knowledge, improving ability to answer guest inquiries effectively.
- Maintained cleanliness and organization of work areas, contributing to a positive dining experience for guests.
- Engaged with guests to gather feedback, fostering a culture of continuous improvement within the team.
- Developed strong multitasking skills to manage multiple tables simultaneously while maintaining attention to detail.
- Improved communication within the team by actively participating in pre-shift meetings and offering constructive feedback.
Education
High School Diploma - F&B
Sir Gaëtan Duval Hotel School
Ebene Mauritius 06.2020
High School Diploma -
Modern College Institution
Central Flacq,Flacq Mauritius 02.2018
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Order taking
- Professional appearance
- Cash handling
- Decision-making
- Order management
- Order accuracy
- Table setting
- Guest relations
- Service prioritization
- Menu memorization
- Fine dining
- Menu presentation
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
French
Bilingual or Proficient (C2)
Timeline
Waiter
One&Only Le Saint Geran Mauritius
09.2021 - Current
Assistant Waiter
One&Only Le Saint Geran Mauritius
06.2020 - 05.2021
F&B Trainee
One&Only Le Saint Geran
04.2019 - 05.2020
High School Diploma - F&B
Sir Gaëtan Duval Hotel School
High School Diploma -
Modern College Institution
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