Xavier Vincent PONNEN
Mauritius
Summary
Enthusiastic Senior Operations Manager offering 12 -year background as encouraging collaborative manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills especially through crisis management. Passionate IT/Engineering professional with a history of meeting company goals and proficient in using independent rapid decision-making skills and sound judgment to positively contribute to company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Operations Manager - IoT Ops Center
Orange Business
06.2020 - Current
- Team design, setup, day-to-day running including transversal extension and management on multiple locations (Mauritius, Madagascar and Egypt)
- Major actor in the incubation of the IoT Ops Model regrouping L1 (helpdesk), L2 Mobile Core Network engineers, L3 Solution Expert for incident support (IoT Connect Advanced offer) and project implementation as well as Service management, Vendor management (partner Ericsson) and Service Lifecycle management.
- Cultivated and strengthened lasting client relationships worldwide using strong issue resolution and dynamic communication skills. (inclusive of well-known car manufacturers, device manufacturers and telecommunication groups like KDDI corporation/ Renault / PSA / Toyota / Mazda / Suzuki / Rivian / Lucid ..etc)
- Trained and guided team members to maintain high productivity and performance metrics.
- Setting up of automated reporting for capacity management and innovative solutions for team improvement. (e.g Customer SAT setup, Knowledge base ..etc)
- People Management, Project Management, Asset management, Recruitment and Training/followup of resources on IoT and Mobile Core Network associated competencies (2G,3G,4G,5G..etc)
Senior Operations Manager - Adv Network Incubator
Orange Business Services
12.2019 - 07.2020
- Managed Transformation of two teams namely BVPN Galerie (Network orientation) & Technical Implementation Owner (Security Orientation)
- Participated to Expertise Solution Center seminars in France and Agility for Managers trainings
- Managed employee-related issues encompassing labor, turnover and diversity.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
Operations Manager (Network, Voice and Expertise)
Orange Business Services (Equant Services Ltd)
07.2016 - 12.2019
- Implementation and Leading of a Front Desk Team responsible for providing support to Field Engineers on French Enterprise customer Perimeter for Routers and Switches of various brand including Cisco, Juniper, HP and One Access)
- Reduced turnaround time for project completion (primarily call handling and mean resolutions time) through effective resource allocation, innovation and team motivation / management.
- Interacted well with customers to build connections and nurture relationships
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Raised technological level, team autonomy and accountability by creating new automated tracking method
- Was sent in 2016 for more than one month on a Business Mission in France OBS USCs (located in Lyon, Rennes, Bagnolet and Toulouse) for observation, information gathering and attending strategic meetings for correct transfer of activity and implementation of DHD team in Mauritius
- Active CSR contributor, transverse Project manager for Managerial practice enhancement in Mauritius MSC
- Developed innovative internal tools for team productivity enhancement,newcomers integration, process adherence simplification
- Contributed to Team evolution towards handling of more complex solutions and products and Setup the automation layout for developer team potential
VPO Specialist (Network Engineer - Carrefour Team)
Orange Business Services (Equant Services Ltd)
07.2013 - 05.2016
- Performed troubleshooting for Juniper, Cisco, Ipanema and packet analysis on 24/7 basis for various customers with setups making use of Routing protocols such as MP-BGP, MPLS IPVPN, MPLS, DSL, OSPF, EIGRP, NAT, LAN SWITCHING, VLAN, RIPV2 and BGP.
- Prepared and implemented custom IP configurations ensuring Maintenance of compliance with industry regulations by regularly auditing network security measures and addressing vulnerabilities as they were discovered.
- Architecture & Design Detailed technical design for Carrefour Major Projects around network extension. Deployment Migration plans, providing expert support to Project Managers, customer and teams
- Contributed to Preparation of sensible Hubs, Data Center and Direction Executive migrations and ensured Effective coaching of new comers through Intensive Technical Presentations and Meetings Customer Topology
- Proposed and implemented several key smart Automation Platforms and Scripts, based on experience acquired on Customer VPN and personal experience acquired in PHP,HTML, HTML5, AJAX,JAVA programming languages and MySQL and Perl.
Trainee Engineer-Planning (Core Network)
Emtel Ltd
07.2012 - 06.2013
- Assist in Core Network Planning and Optimization, highlighting discrepancies in configurations of core nodes
- Analyze core network Key Performance Indicators and report anomalies on a timely basis
- Troubleshooting of customer complaints and analysis of Network issues using provided Tools
- Maintain and Update Core Network documentation
- Provided weekly reports of Network performance
Trainee-Electri,Electronics Communication Engineer
Manser Saxon
05.2011 - 08.2011
- Context of University Industrial Training
- Installed electrical systems, surveillance, hvac, radio, telephone and various computerized and electronic equipment
- Ensuring that building schematics are kept up to date based on both site visits and consultants requirement
- Ensuring that safety guidelines are respected
- Taking on site measurements and estimating best approach as regards to issuing of tenders for electrical components
- Stock control in components dept
- Assisted external teams for estimating their power load requirements, and ensuring that these teams are serviced on time.
Trainee in Electrical Engineering
Business Parks Of Mauritius (BPML)
05.2010 - 07.2010
- Attached to Maintenance and Operation Contractor in Association with Network Operation Centre manned by Mauritius Telecom
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Assist Maintenance and Operation Contractor in stock control, On Load/Off Load Generator Testing, Maintenance of Chillers, Water Pumps, Air Circuit Breakers, Passive Infrared Sensors and Air Handling Unit Systems.
- Assisted Network Operation Centre in Telephone/ Data Pannel Patching
Trainee IT Technician
IBL Information Technology
12.2007 - 07.2008
- Participated in on-the-job training around IT maintenance and Security Systems (Bodet), working closely with supervisors and coworkers and asking appropriate questions.
- Formatting and Conditioning PCs before sales
- Troubleshooting both Software and Hardware problems and implementing instant solutions
- Direct contact with customers
- Assist teams in Network cabling, Pannel Patching, Access Points placement and Antenna Installation (Wimax and RF)
- Creation of VLAN and routing basics on Cisco Routers
Education
Actually Preparing For PMP Exam - (Project Management Professional)
PMI
2024
MBA - Business Administration
University of Mauritius
Mauritius2019
Network Professional - (CCNP SP) Service Provider
Cisco
04.2015
Network Associate - (CCNA) Routing And Switching
Cisco
04.2013
Bachelor Of Engineering - Electronics And Communication Engineering
University of Mauritius
Mauritius07.2012
DIPLÔME SUPERIEUR D’ETUDES FRANÇAISE MODERNES -
L’Alliance Française De Maurice
02.2008
DIPLÔME APPROFONDI DE LANGUE FRANÇAISE DALF C1 -
Ministère De L’Éducation Nationale
République Française11.2007
Skills
- Customer Service and Operational Excellence
- Business Leadership and Development
- Strategy Definition and Implementation
- Innovation and Technology Integration
- Productivity Improvement and BI Reporting
- Remote Global Teams Hybrid Management
- Business Growth Initiatives and Automation Actor
- Proficient in IT, Fixed and Mobile Networks, Architecture, Engineering
Accomplishments
Awarded multiple times Top Employee, Champion of Quarter, Fabulous Leader and Fabulous Team at Orange
Holder of Orange Business Oscar
Key contributor for Orange Business IoT Global Community
Active participation as Strategic leader with Orange Business and Orange France stakeholders in the IoT domain- inclusive of Orange Innovation, Orange Labs, Project Management team , Marketing BU , Sales , Presales and Engineering teams
Active inclusive leader in the setting up of various musical animations/events for team building purposes, Social events and MSC activies (E,g Music through Covid, Orange Felicidad, Music day animations)
Designed multiple successful networking teams in connectivity domains, employing >100 collaborators
Certification
Manager of Manager at Orange
The Leadership Success Equation: Be Resilient and Efficient by Dale Carnegie
PMP initial training by FRCI
Manager at Orange
Team Mastery (Emtel)
Additional Information
Available for interview as per your convenience @ 57165926 / 2891832
Languages
Creole
Native language
French
Proficient
C2
English
Proficient
C2
Timeline
Senior Operations Manager - IoT Ops Center
Orange Business
06.2020 - Current
Senior Operations Manager - Adv Network Incubator
Orange Business Services
12.2019 - 07.2020
Operations Manager (Network, Voice and Expertise)
Orange Business Services (Equant Services Ltd)
07.2016 - 12.2019
VPO Specialist (Network Engineer - Carrefour Team)
Orange Business Services (Equant Services Ltd)
07.2013 - 05.2016
Trainee Engineer-Planning (Core Network)
Emtel Ltd
07.2012 - 06.2013
Trainee-Electri,Electronics Communication Engineer
Manser Saxon
05.2011 - 08.2011
Trainee in Electrical Engineering
Business Parks Of Mauritius (BPML)
05.2010 - 07.2010
Trainee IT Technician
IBL Information Technology
12.2007 - 07.2008
Actually Preparing For PMP Exam - (Project Management Professional)
PMI
MBA - Business Administration
University of Mauritius
Network Professional - (CCNP SP) Service Provider
Cisco
Network Associate - (CCNA) Routing And Switching
Cisco
Bachelor Of Engineering - Electronics And Communication Engineering
University of Mauritius
DIPLÔME SUPERIEUR D’ETUDES FRANÇAISE MODERNES -
L’Alliance Française De Maurice
DIPLÔME APPROFONDI DE LANGUE FRANÇAISE DALF C1 -
Ministère De L’Éducation Nationale
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