William Victorien
Northampton
Summary
Trustworthy Barista with 2 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.. Builds rapport with customers to drive repeat business.Also reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Colleague
Asda
Northampton Far Cotton
10.2024 - 02.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Stocked shelves and carried merchandise out to floor so customers could select needed items.
- Stocked shelves with merchandise to ensure availability of products for customers.
Lead Barista
Artisan Coffee/Exoctic Group
Port Louis
11.2022 - 12.2023
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism
- Took orders and processed payments through touchscreen POS systems
- Participated in set-up, opening and closing procedures
- Persuaded customers to try food from special menu
- Prepared and served cold and hot beverages
- Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas.
Barista
Cafe Lux
Cascavelle
10.2021 - 11.2022
- Prepared and served coffee, espresso drinks, blended coffees, or teas.
- Used upselling techniques to boost order value, generating additional revenue
- Addressed and resolved customer issues to promote satisfaction
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Satisfied customers consistently, quickly meeting needs with knowledgeable service
Education
GCSEs - Science
Bhujoharry College
Grand Riviere, Mauritius2020
Skills
- Stock management
- Customer Service Skill
- Order taking
- Safe food handling
- Milk frothing
- Specialty coffee
- Stock inventory management
- Decision making
- Time management
- Positive attitude
- Espresso calibration
- Latte art expertise
Certification
Basic Customer Service Skill
Languages
English
Upper Intermediate
B2
French
Proficient
C2
Timeline
Service Colleague
Asda
10.2024 - 02.2025
Lead Barista
Artisan Coffee/Exoctic Group
11.2022 - 12.2023
Barista
Cafe Lux
10.2021 - 11.2022
GCSEs - Science
Bhujoharry College