Summary
Overview
Work History
Education
Skills
Timeline
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Vrisha Suddul

Vacoas

Summary

Dynamic professional with extensive experience at Swan Insurance in claims investigation and handling. Proven ability to enhance customer satisfaction through accuracy and precision in claims processing. Adept at conflict resolution and fostering teamwork, contributing to favorable outcomes in complex negotiations and improving overall service delivery.

Overview

6
6
years of professional experience

Work History

Claims Handler

Swan Insurance
11.2023 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Negotiated settlement agreements to resolve disputes.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Reported to management on customer problems, field conditions, safety issues, and policy problems.
  • Assisted clients in obtaining necessary documentation needed for their claim, expediting the process and reducing frustration.
  • Continuously monitored claim status updates, ensuring prompt notification of any changes to relevant parties involved.
  • Worked closely with legal teams on litigated claims, contributing to favorable outcomes for all parties involved.

Corporate Administrator

Rogers Capital
03.2023 - 06.2023
  • Improved employee satisfaction and retention rates through the implementation of an effective onboarding process for new hires.
  • Managed complex scheduling tasks, ensuring timely completion of projects and optimal allocation of resources.
  • Coordinated corporate events such as conferences, workshops, seminars which boosted employee morale, engagement levels while promoting professional development.
  • Served as a liaison between departments to facilitate seamless project execution and cross-functional collaboration.
  • Enhanced company reputation by delivering exceptional customer service to clients and resolving issues promptly.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized and updated databases, records and other information resources.

Administrative Officer

Nac Style
03.2022 - 05.2023
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Transaction Processing Associate

Accenture
04.2019 - 02.2020
  • Enhanced customer satisfaction with timely and accurate transaction processing, ensuring seamless service delivery.
  • Provided support during peak periods or staff shortages to ensure that all transactions were processed accurately and in a timely manner without compromising customer service levels.
  • Processed entries to make adjustments and post to client accounts.
  • Performed quality assurance checks and reported issues to management to discuss solutions.

Education

High School Diploma -

Mahantma Gandhi Secondary School
Solferino

Human Resource Development - Human Resources Development

Open University of Mauritius
Reduit

Skills

  • Claims investigation
  • Claims Handling
  • Claims review
  • Accuracy and precision
  • Teamwork
  • Customer service
  • Adaptability and flexibility
  • Data entry
  • Conflict resolution

Timeline

Claims Handler

Swan Insurance
11.2023 - Current

Corporate Administrator

Rogers Capital
03.2023 - 06.2023

Administrative Officer

Nac Style
03.2022 - 05.2023

Transaction Processing Associate

Accenture
04.2019 - 02.2020

High School Diploma -

Mahantma Gandhi Secondary School

Human Resource Development - Human Resources Development

Open University of Mauritius

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