Hi, I’m
Vivienne Faith Madziwa
Johannesburg
Overview
7
years of professional experience
1
Certification
Work History
Protea Rif Spa
Massage Therapist
12.2016 - 12.2017
Job overview
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
Self employed
Nail Technician
01.2018 - Current
Job overview
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Offered advice and recommended products to improve and maintain nails.
- Responded to customer requests and concerns about gel application and nail art designs.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Grew repeat client base through effective marketing and customer service.
- Collaborated with other members of salon staff to provide amazing client experience.
Education
Muriel Mine Secondary SchoolZimbabwe
High School Diploma
11.2009
Excellence Beauty TouchSouth Africa
No Degree from Massage Therapy
11.2016
Young NailsSouth Africa
No Degree from Nail Technician
09.2020
Certification
- Manicure and Pedicure
- Massage(Holistic, Aromatherapy, Hot stones, Reflexology.
- Salon success Acrylic
Timeline
Nail Technician
Self employed
01.2018 - Current
Massage Therapist
Protea Rif Spa
12.2016 - 12.2017
Muriel Mine Secondary School
High School Diploma
Excellence Beauty Touch
No Degree from Massage Therapy
Young Nails
No Degree from Nail Technician
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