VISHWANEE BODHEE
SPECIALITY RESTAURANT SUPERVISOR/MANAGER
GRAND BAIE
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
16
16
years of professional experience
Work History
Dining Room Hostess
MSC CRUISES
04.2023 - 11.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Dining Room Server
MSC CRUISES
07.2022 - 01.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Greeted new customers, discussed specials, and took drink orders.
- Replenished table, wait staff and kitchen supplies.
- Checked on needs of each table and retrieved additional items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Took orders and delivered food items to residents in main dining room.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Accepted and documented table reservations.
- Maximized customer and worker safety by updating emergency protocols.
- Set and reset 400 tables for 4 meals as over 1200-2200 daily customers came and went.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Dining Room Server
MSC CRUISES
07.2021 - 04.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Replenished table, wait staff and kitchen supplies.
- Greeted new customers, discussed specials, and took drink orders.
- Checked on needs of each table and retrieved additional items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Took orders and delivered food items to residents in main dining room.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Accepted and documented table reservations.
- Maximized customer and worker safety by updating emergency protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Dining Room Server
MSC CRUISES
07.2020 - 01.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Dining Room Server
MSC CRUISES
08.2019 - 02.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Dining Room Server
MSC CRUISES
10.2018 - 07.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Restaurant Supervisor
HAPPY RAJAH INDIAN FINE DINING SPECIALITY RESTAURANT
02.2013 - 05.2018
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Organized implementation of new banners, displays and menus.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Planned and executed promotions and special events in close collaboration with management.
- Discipline and motivate staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food preparation, production, and plating for quality control.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Served consistent portions following recipes and control standards.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant Waitress
SENSIMAR MARINA RESORTS
03.2012 - 01.2013
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
SPECIALITY RESTAURANT WAITRESS
ROYAL PALM, RALAIS ET CHATEAUX L'ILE MAURICE
10.2010 - 01.2012
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
RESTAURANT HEAD WAITER
LEGENDS HOTEL MAURITIUS
06.2007 - 01.2010
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma -
DIGITAL INDUSTRIES ACADEMY
PAMPLEMOUSSES, MAURITIUSGCE - Accounting And Computer Science
INTERNATIONAL COLLEGE OF MAURITIUS
TRIOLET, MAURITIUS10.1995
Skills
- Taking Reservations
- Buffet Setup and Takedown
- High-Volume Dining
- Menu Memorization
- Plates Presentation
- Guest Flow
- Reservation Documentation
- Table Setting Arrangements
- Seating Assignment Preparation
- Wheelchair Support
- Safe Food Handling
- Interactive Communication Skills
- Waiting Tables
- Service Prioritization
- Greeting and Escorting Guests
- Billing and Payment Processing
- Guest Satisfaction
- Natural Leadership
- Dining Room Management
- Upselling
- Cash Management
- Order Taking
- Time Management Skills
- Point-of-Sale Software
- Trained in Point-of-Sale Systems
- Staff Supervision
- Team Coordination
- Staff Training
- Service Quality
- Food and Beverage Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45-50 staff members.
Languages
French , English
Native language
Italian
Beginner
A1
Timeline
Dining Room Hostess
MSC CRUISES
04.2023 - 11.2023
Dining Room Server
MSC CRUISES
07.2022 - 01.2023
Dining Room Server
MSC CRUISES
07.2021 - 04.2022
Dining Room Server
MSC CRUISES
07.2020 - 01.2021
Dining Room Server
MSC CRUISES
08.2019 - 02.2020
Dining Room Server
MSC CRUISES
10.2018 - 07.2019
Restaurant Supervisor
HAPPY RAJAH INDIAN FINE DINING SPECIALITY RESTAURANT
02.2013 - 05.2018
Restaurant Waitress
SENSIMAR MARINA RESORTS
03.2012 - 01.2013
SPECIALITY RESTAURANT WAITRESS
ROYAL PALM, RALAIS ET CHATEAUX L'ILE MAURICE
10.2010 - 01.2012
RESTAURANT HEAD WAITER
LEGENDS HOTEL MAURITIUS
06.2007 - 01.2010
High School Diploma -
DIGITAL INDUSTRIES ACADEMY
GCE - Accounting And Computer Science
INTERNATIONAL COLLEGE OF MAURITIUS
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