Vinsley Luchman
St-Hubert
Summary
Adaptable and fast-learning professional with a background in manual software testing and technical support. Proven ability to quickly grasp new concepts, tools, and environments, and apply them effectively to improve processes and outcomes. Skilled in designing and executing test cases, identifying and documenting defects, and ensuring high software quality through thorough validation. Experienced in troubleshooting, I have a solid track record of delivering reliable support and contributing to team success. Committed to continuous learning, problem-solving, and maintaining high standards in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
SD Worx Mauritius
03.2025 - Current
- Provided technical support for payroll and HR solutions to clients.
- Collaborated with cross-functional teams to enhance product functionality.
- Documented troubleshooting procedures for future reference and training.
- Assisted clients in navigating software features and functionalities.
- Escalated complex technical problems to senior engineers for resolution.
- Resolved complex technical problems through root cause analysis techniques.
Functional Analyst - Salesforce
SD Worx Mauritius
03.2023 - 03.2025
- Captured and refined business requirements to ensure clarity and alignment.
- Implemented and tested system changes, validating functionality before deployment.
- Demonstrated implementations to stakeholders, securing approval prior to go-live.
- Possessed in-depth knowledge of system flows, enhancing overall process understanding.
- Executed validation rules testing, ensuring compliance with business specifications.
- Engaged in continuous refinement of requirements to meet evolving business needs.
System Administrator - Salesforce
SD Worx Mauritius
01.2023 - 03.2023
- Troubleshot an average of 20 daily end-user system issues, resolving software problems efficiently.
- Enhanced time management skills to improve issue resolution speed.
- Developed in-depth knowledge of systems to facilitate effective debugging.
- Replicated business issues to identify root causes and implement solutions.
Quality Assurance(Tester) - Salesforce
SD Worx Mauritius
10.2022 - 12.2022
- Provided complete test cases.
- Manual testing of User stories.
- Making sure that what has been developed is what the Business required.
Education
Bachelor of Science - Computer Science
University of Mauritius
Reduit01.2022
Cambridge High School Certificate -
Sookdeo Bissoondoyal State College
Rose-Belle01.2018
Cambridge School Certificate -
Sookdeo Bissoondoyal State College
Rose-Belle01.2016
Skills
- Teamwork
- Flexibility
- Self-management
- Problem solving
- Time management
- Emotional intelligence
- Eclipse IDE
- MS Visual Studio
- PyCharm IDE
- CodeBlocks IDE
- MySQL database
- C programming
- Java programming
- Python programming
- CSS styling
- JavaScript development
- Network security
- Operating system security
- Threat identification and analysis
- Salesforce CRM
- Validation rules and flows
- Invoicing processes
- Technical support
- Troubleshooting techniques
- Software testing
- Team collaboration
Final Year Project
Literature-based clinical decision support for diabetes, information retrieval, and text mining. The project aims to develop a tool to support evidence-based practice by retrieving relevant research findings for a diabetes patient case
Languages
- English, full professional proficiency
- French, full professional proficiency
- Creole, native, or bilingual proficiency
Timeline
Technical Support Engineer
SD Worx Mauritius
03.2025 - Current
Functional Analyst - Salesforce
SD Worx Mauritius
03.2023 - 03.2025
System Administrator - Salesforce
SD Worx Mauritius
01.2023 - 03.2023
Quality Assurance(Tester) - Salesforce
SD Worx Mauritius
10.2022 - 12.2022
Bachelor of Science - Computer Science
University of Mauritius
Cambridge High School Certificate -
Sookdeo Bissoondoyal State College
Cambridge School Certificate -
Sookdeo Bissoondoyal State College
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