Vinesh Sewraz
Curepipe
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
Azuri Services Ltd
06.2022 - 05.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
Commercial Manager
Caudan Security Services Ltd
05.2018 - 05.2022
- Built relationships with clients to establish new contracts.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
Marketing and Communications Manager
Caudan Development Ltd
09.2015 - 04.2018
- Contributed expertise to multiple committees to enhance outreach and branding strategies.
- Revamped online and print materials in collaboration with graphic designers, photographers and printers.
- Supported internal teams with knowledgeable communications and marketing advice, helping each meet targets while maintaining cohesive organizational strategy.
- Prepared cross-platform social media promotions, capitalizing on strengths of each site to effectively reach target audiences.
- Devised and executed integrated, online and direct marketing campaigns.
Group Communications Consultant
Promotion And Development
07.2015 - 09.2015
- Delivered outstanding service to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Supported clients with business analysis, documentation, and data modeling.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Events Manager
Social Buzz Co Ltd
07.2012 - 09.2013
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Interviewed clients to understand event scopes of work and establish budgets.
- Generated ideas to enhance and expand current event offerings.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Front Office Manager
Tamassa Resorts
05.2011 - 11.2011
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Commercial Executive
Mautourco Ltd
06.2009 - 04.2011
- Advised on capture strategy, solutions and costing and pricing deals.
- Constructed business case models and identified credible value-based calculations.
- Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Leveraged and deployed B2B pricing tools.
- Built and used pricing models, market analysis and contract collateral to prove out and pave way for new solutions.
Front Office Manager
Merville Beach Hotel
07.2007 - 04.2009
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Head Of Front Office
Merville Beach Hotel
10.2006 - 06.2007
- Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly.
- Assisted team in handling and solving complaints and incidents, communicating results with corporate management.
- Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control.
- Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
- Managed, rewarded, coached, counseled, disciplined and terminated employees based on performance.
Head of Guest Services
Merville Beach Hotel
06.2006 - 10.2006
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
Master of Arts - Strategic Marketing Communications Management
University of Greenwich
London09.2014
Bachelor of Arts - Travel, Tourism And Hospitality Management
Vatel Institute
Bordeaux 06.2005
French Baccalaureate - Accounting And Business Management
Lycée Labourdonnais
Forest Side 09.2002
Skills
- Business Development
- Process Improvement
- Workflow Optimization
- P&L Management
- Marketing
- Customer Retention
- Contract Management
- Customer Service
- Customer Relationship Management (CRM)
- Project Management
- Management
- Team Leadership
Timeline
Operations Manager
Azuri Services Ltd
06.2022 - 05.2023
Commercial Manager
Caudan Security Services Ltd
05.2018 - 05.2022
Marketing and Communications Manager
Caudan Development Ltd
09.2015 - 04.2018
Group Communications Consultant
Promotion And Development
07.2015 - 09.2015
Events Manager
Social Buzz Co Ltd
07.2012 - 09.2013
Front Office Manager
Tamassa Resorts
05.2011 - 11.2011
Commercial Executive
Mautourco Ltd
06.2009 - 04.2011
Front Office Manager
Merville Beach Hotel
07.2007 - 04.2009
Head Of Front Office
Merville Beach Hotel
10.2006 - 06.2007
Head of Guest Services
Merville Beach Hotel
06.2006 - 10.2006
Master of Arts - Strategic Marketing Communications Management
University of Greenwich
Bachelor of Arts - Travel, Tourism And Hospitality Management
Vatel Institute
French Baccalaureate - Accounting And Business Management
Lycée Labourdonnais
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