Vinesh Badaye

Directed multi-outlet operations in luxury hospitality, enhancing guest satisfaction through innovative F&B strategies.

Developed immersive dining concepts aligned with brand vision, driving team excellence and operational execution.

Creating award-winning guest experiences, optimizing operational performance, and leading cross-cultural teams with innovation, empathy, and excellence.

Core Strategic Values

· People-First Leadership: Building inclusive, high-performing teams.

· Innovation & Experience Design: Driving F&B concepts with creative storytelling

· Profit-Driven Excellence: Linking guest experience with operational efficiency

· Sustainability & Wellness: Integrating ethical sourcing and wellbeing trends

· Data-Driven Decision Making: Using analytics to shape guest offerings & team KPIs

Professional Experience

• Food & Beverage Manager LUX Resorts & Hotels* – Mauritius & Zanzibar 2019 – Present

Strategic Achievement:

• Challenge: 4 out of 5 restaurants were underperforming in guest satisfaction and visibility. Action: Revamped menus introduced storytelling-driven dining experiences (e.g., Bee Honest bar), launched yearly F&B calendar with signature events (Chef series, themed nights). Result: 4 restaurants ranked in the Top 10 on TripAdvisor in Mauritius, with +18% guest satisfaction YOY and +22% increase in average restaurant spend.

Leadership & Culture

• Situation: Diverse Gen Z team in Zanzibar with low morale post-rebranding. Task: Rebuild engagement and performance in line with LUX* standards. Action: Led F&B and Lux* Shining Hospitality Standards training, adapted management approach to respect generational values (listening, empowerment). Result: 60% improvement in employee engagement score, and significant service recovery metrics improvement.

Innovation & Guest Experience

· Chef Collaboration Series: Introduced Signature Breakfast Journeys featuring international chefs (Peruvian, Turkish, Indian & Mauritian), elevating buffet standards through culinary storytelling. Enhanced guest engagement and online visibility with a 40% boost in social media interaction.

· Instagrammable Moments Strategy: Positioned the resort as the “Most Instagrammable Hotel in the World” by collaborating across departments to redesign visual presentation of dishes and venues, integrating photogenic plating and curated lighting. This drove a 35% increase in guest-generated content and brand reach.

· Personalized Dining Journeys: Designed curated dining paths based on guest profiles—family, honeymooners, wellness seekers—offering tailored seating, menus, and interactions. Resulted in a 22% uplift in repeat dining and improved TripAdvisor review sentiment.

· Tech-Enhanced Experience: Rolled out digital wine menus and QR-based interactive storytelling about dishes, sourcing, and chef inspiration. Supported upselling and improved training for the service team, leading to a 15% growth in average spend per guest.