Vincent Larose
Beau Basin,Mauritius
Summary
Dynamic and adaptable professional with a strong foundation in communication skills, problem solving, and teamwork. Demonstrates exceptional multitasking abilities and the capacity to work effectively under pressure. Proficient in customer service with a confident approach and extensive knowledge of OPERA software. Committed to leveraging these skills to contribute positively to organisational success while pursuing opportunities for professional growth.
Organised and dependable guest service agent with 2 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
2027
2027
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Front Office / Receptionist Trainee
Les Cocotiers Beach Resort & Cotton Bay Resort and Spa
- Welcomed and assisted guests professionally
- Assisted customers with arrival forms and check-in procedures
- Responded to guest inquiries and phone calls
- Communicated guest information to relevant departments
- Guided guests during their stay and provided assistance when needed
- Handled customer concerns and resolved issues efficiently
- Skills Developed
- Customer service
- Communication skills
- Microsoft Word, Excel & PowerPoint
- Ability to work under pressure
- Fast learning ability
Front Office Agent Intern
Hotel Bartaccia – France
- Welcomed international guests professionally at reception
- Assisted guests with check-in and check-out procedures
- Responded to guest requests and provided hotel information
- Managed reservations and handled phone calls
- Coordinated with hotel departments to ensure smooth guest experiences
- Maintained professional customer service standards
- Skills Developed
- Front office operations
- Customer service
- Communication skills
- Multitasking
- Teamwork in an international environment
Guest Service Agent
Sugar Beach Resort
Flic en Flac, Black River District
2023.06 - Current
- Assisted guests with check-in and check-out procedures
- Responded professionally to guest inquiries and requests
- Provided information about hotel services and facilities
- Ensured guest satisfaction throughout their stay
- Coordinated with departments to handle guest needs efficiently
- Managed phone calls and reservations support
- Skills Developed
- Enhanced guest satisfaction by providing prompt and courteous service.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Communication skills
- Problem solving
- Multitasking
- Team coordination
- Delivered excellent communication skills to resolve any queries or issues of guests.
- Handled telephone calls professionally, directing them appropriately within the hotel.
Housekeeping Trainee
Club Med
- Inspected and cleaned guest rooms
- Assisted with housekeeping procedures and standards
- Interacted professionally with guests during room service
- Managed and prepared cleaning equipment
- Skills Developed
- Cleaning and housekeeping standards
- Guest interaction
- Attention to detail
Education
Bachelor Degree - International Hotel & Tourism Management
Vatel International Business School
2019.01 - 2021.01
Some College (No Degree) -
Le Chou College
Rodrigues2014
Skills
- Communication Skills
- Problem Solving
- Teamwork
- Multitasking
- Ability to Work Under Pressure
- Customer Service
- Confidence and Adaptability
- Knowledge of OPERA
Certification
- Internet and Computing Core Certification (IC3)
- School Certificate (SC Cambridge) – 2012
HOBBIES & INTERESTS
Sports and Fitness, Hiking, Riding Motorcycles, Playing with Animals
Subjects Studied
- English Language
- Sociology
- Economics
- French
- Business Studies
- Accounting
- Mathematics
Higher School Certificate (HSC) – 2014
- Subject Grade
- French C
- Economics D
- General Paper B
- Sociology E
Languages
English
Fluent
French
Fluent
Affiliations
- Fitness
- Hiking
- Fishkeeping
Timeline
Guest Service Agent
Sugar Beach Resort
2023.06 - Current
Bachelor Degree - International Hotel & Tourism Management
Vatel International Business School
2019.01 - 2021.01
Front Office / Receptionist Trainee
Les Cocotiers Beach Resort & Cotton Bay Resort and Spa
Front Office Agent Intern
Hotel Bartaccia – France
Housekeeping Trainee
Club Med
Some College (No Degree) -
Le Chou College