Vinah Bhama Seednam
Mauritius
Summary
Experienced spa operations manager with a proven track record in strategic thinking, time management, and customer service. Adept at staff training and team leadership, budgeting and revenue growth, and inventory and vendor management. Skilled in marketing and promotions, health and safety compliance, and wellness program development. Committed to enhancing client retention through exceptional customer service. Career goal: to leverage extensive expertise to drive operational excellence in a dynamic spa environment.
Overview
2026
2026
years of professional experience
12
12
years of post-secondary education
Work history
Make up Artist
Mauritius Broadcasting Corperation
Moka, Moka District
- Demonstrated proficiency in special effects makeup during Halloween season, drawing more business towards salon.
- Applied prosthetic makeup for theatre productions, contributing to successful shows.
- Conducted training sessions for new employees; this improved overall team performance significantly.
- Updated knowledge of latest beauty trends, helping clients stay current and stylish.
Spa & Wellness Manager
Maritim Crystal Beach
Belle Mare/Palmar, Mauritius
2018.01 - 2025.03
- Negotiated contracts with vendors, resulting in cost savings for the business.
- Collaborated with other departments for organising holistic wellness retreats.
- Incorporated latest industry trends into service offerings-keeping the spa competitive.
- Conducted regular audits to maintain high-quality standards across all services offered at the spa.
- Led daily team huddles to foster open communication among staff.
- Resolved customer complaints promptly, enhancing brand reputation.
Wellness & Spa Supervisor
Crystal Beach Hotel
Belle Mare/Pamar, Mauritius
2015.01 - 2017.12
- Coordinated the daily operations of the spa, including scheduling, appointments, assigning tasks to staffs and overseeing customer service.
- Fascilitated communication between spas therapists, aestheticians and front desk staff to ensure that all guests received a high level of service
- Efficiently managed the spa's inventory, ordering supplies as needed and keep track of stock levels
- Schedule regular maintenance check ups for all equipment and ensure that the spa was always clean and presentable for guests
- Compile weekly reports on sales figures, customer feedbacks, staff performance, use data to make recommendation on improving the business bottom-line
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Collaborated with hotel management to offer exclusive deals for guests staying at the property.
- Implemented health and safety procedures, ensuring a safe environment for both staff and clients.
Hairdresser/Beautitian
Grand Mauritian/Meridien Hotel
Balaclava, Mauritius
2010.10 - 2015.01
- Enhanced salon reputation with excellent customer service skills.
- Specialised in modern hairstyling trends to increase client retention.
- Offered advice on hair care products to boost sales.
- Ensured booking system efficiency for improved customer experience.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Ensured adherence to industry standards and regulations; promoted safe working environment.
- Conducted comprehensive client consultations to tailor services to individual needs.
Make up Artist
Mauritius Broadcasting Corporation
Moka, Moka District
2010.03 - 2010.09
- Doing make up for artists performing on TV shows
Hairdresser/Make up artist
Maritim Flower Spa
Balaclava, Mauritius
2009.08 - 2010.02
- Doing bridal hair, beauty and make up
Education
School Certificate - General Certificate of education
University of Cambridge
1984.01 - 1989.11
CTH Level 3 - Certificate in Spa Management (QCF) - Spa Management
Rushmore Business School
2015.01 - 2015.09
Diploma in Make up and hairstyling Course - Diploma in Make up and Hair Styling Course
Asiana Trading Academy
2014.01 - 2014.02
English for Business Communications (EBC) Level 1 - English For Business
City & Guilds
2009.05 - 2010.05
Office Procedures - Office Procedures
City & Guilds
2009.05 - 2010.05
English For Business Communications Level 2 - English For Business Communications Level 2
Orion Educational Centre Limited
2010.01 - 2010.07
Office Procedures Level 2 - Office Procedures Level 2
Orion Education Center Limited
2010.01 - 2010.07
Advanced certificate in Hairdressing - Advanced certificate in Hairdressing
Hairline Training Centre
2004.09 - 2005.01
Aestheticienne - Aestheticienne
Face to Face Beauty School
2002.08 - 2003.03
Diploma in Yoga and alternate therapies - Diploma in Yoga and alternate therapies
Mauritius Swayamsevak Sangh
2003.04 - 2003.12
Word Processing - Word Processing Techniques
Pittman Qualification
2001.08 - 2002.04
Reiki - Reiki
Usui Shiki Ryo Ho
2002.05 - 2002.06
German Course - German Course
Maritim Training Centre
2017.05 - 2017.08
Fire Evacuation - Fire Evacuation
Maritim Training Centre
2016.06 - 2016.06
Train the Trainer Course - Train the Trainer Course
Maritim Training Centre
2016.03 - 2016.04
Skills
- Spa Operations Management
- Good interpersonal skills
- Strategic thinking
- Time Management
- Customer Service and client retention
- Staff Training and team leadership
- Budgeting and Revenue Growth
- Inventory and vendor management
- Marketing and promotions
- Health and safety compliance
- Wellness program development
- Therapeutic knowledge
Languages
English
French
Hindi
Mauritian Creole
Custom
Personal Information
Accomplishments
Certificate of Excellence by Marideal.mu
Timeline
Spa & Wellness Manager
Maritim Crystal Beach
2018.01 - 2025.03
German Course - German Course
Maritim Training Centre
2017.05 - 2017.08
Fire Evacuation - Fire Evacuation
Maritim Training Centre
2016.06 - 2016.06
Train the Trainer Course - Train the Trainer Course
Maritim Training Centre
2016.03 - 2016.04
Wellness & Spa Supervisor
Crystal Beach Hotel
2015.01 - 2017.12
CTH Level 3 - Certificate in Spa Management (QCF) - Spa Management
Rushmore Business School
2015.01 - 2015.09
Diploma in Make up and hairstyling Course - Diploma in Make up and Hair Styling Course
Asiana Trading Academy
2014.01 - 2014.02
Hairdresser/Beautitian
Grand Mauritian/Meridien Hotel
2010.10 - 2015.01
Make up Artist
Mauritius Broadcasting Corporation
2010.03 - 2010.09
English For Business Communications Level 2 - English For Business Communications Level 2
Orion Educational Centre Limited
2010.01 - 2010.07
Office Procedures Level 2 - Office Procedures Level 2
Orion Education Center Limited
2010.01 - 2010.07
Hairdresser/Make up artist
Maritim Flower Spa
2009.08 - 2010.02
English for Business Communications (EBC) Level 1 - English For Business
City & Guilds
2009.05 - 2010.05
Office Procedures - Office Procedures
City & Guilds
2009.05 - 2010.05
Advanced certificate in Hairdressing - Advanced certificate in Hairdressing
Hairline Training Centre
2004.09 - 2005.01
Diploma in Yoga and alternate therapies - Diploma in Yoga and alternate therapies
Mauritius Swayamsevak Sangh
2003.04 - 2003.12
Aestheticienne - Aestheticienne
Face to Face Beauty School
2002.08 - 2003.03
Reiki - Reiki
Usui Shiki Ryo Ho
2002.05 - 2002.06
Word Processing - Word Processing Techniques
Pittman Qualification
2001.08 - 2002.04
School Certificate - General Certificate of education
University of Cambridge
1984.01 - 1989.11
Make up Artist
Mauritius Broadcasting Corperation