Vinah Bhama Seednam
Mauritius
Summary
Experienced spa operations manager with a proven track record in strategic thinking, time management, and customer service. Adept at staff training and team leadership, budgeting and revenue growth, and inventory and vendor management. Skilled in marketing and promotions, health and safety compliance, and wellness program development. Committed to enhancing client retention through exceptional customer service. Career goal: to leverage extensive expertise to drive operational excellence in a dynamic spa environment.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work History
Spa & Wellness Manager
Maritim Crystal Beach
Belle Mare/Palmar, Mauritius
01.2018 - 03.2025
- Negotiated contracts with vendors, resulting in cost savings for the business.
- Collaborated with other departments for organising holistic wellness retreats.
- Incorporated latest industry trends into service offerings-keeping the spa competitive.
- Conducted regular audits to maintain high-quality standards across all services offered at the spa.
- Led daily team huddles to foster open communication among staff.
- Resolved customer complaints promptly, enhancing brand reputation.
Wellness & Spa Supervisor
Crystal Beach Hotel
Belle Mare/Pamar, Mauritius
01.2015 - 12.2017
- Coordinated the daily operations of the spa, including scheduling, appointments, assigning tasks to staffs and overseeing customer service.
- Fascilitated communication between spas therapists, aestheticians and front desk staff to ensure that all guests received a high level of service
- Efficiently managed the spa's inventory, ordering supplies as needed and keep track of stock levels
- Schedule regular maintenance check ups for all equipment and ensure that the spa was always clean and presentable for guests
- Compile weekly reports on sales figures, customer feedbacks, staff performance, use data to make recommendation on improving the business bottom-line
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Collaborated with hotel management to offer exclusive deals for guests staying at the property.
- Implemented health and safety procedures, ensuring a safe environment for both staff and clients.
Hairdresser/Beautitian
Grand Mauritian/Meridien Hotel
Balaclava, Mauritius
10.2010 - 01.2015
- Enhanced salon reputation with excellent customer service skills.
- Specialised in modern hairstyling trends to increase client retention.
- Offered advice on hair care products to boost sales.
- Ensured booking system efficiency for improved customer experience.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Ensured adherence to industry standards and regulations; promoted safe working environment.
- Conducted comprehensive client consultations to tailor services to individual needs.
Education
School Certificate - General Certificate of education
University of Cambridge
United Kingdom 01.1984 - 11.1989
CTH Level 3 - Certificate in Spa Management (QCF) - Spa Management
Rushmore Business School
Quatre Bornes 01.2015 - 09.2015
Diploma in Make up and hairstyling Course - Diploma in Make up and Hair Styling Course
Asiana Trading Academy
Port Louis 01.2014 - 02.2014
English for Business Communications (EBC) Level 1 - English For Business
City & Guilds
United Kingdom 05.2009 - 05.2010
Office Procedures - Office Procedures
City & Guilds
United Kingdom 05.2009 - 05.2010
English For Business Communications Level 2 - English For Business Communications Level 2
Orion Educational Centre Limited
Mauritius 01.2010 - 07.2010
Office Procedures Level 2 - Office Procedures Level 2
Orion Education Center Limited
Rose-Hill 01.2010 - 07.2010
Advanced certificate in Hairdressing - Advanced certificate in Hairdressing
Hairline Training Centre
Mauritius 09.2004 - 01.2005
Aestheticienne - Aestheticienne
Face to Face Beauty School
South Africa 08.2002 - 03.2003
Diploma in Yoga and alternate therapies - Diploma in Yoga and alternate therapies
Mauritius Swayamsevak Sangh
Mauritius 04.2003 - 12.2003
Word Processing - Word Processing Techniques
Pittman Qualification
United Kingdom 08.2001 - 04.2002
Reiki - Reiki
Usui Shiki Ryo Ho
Mauritius 05.2002 - 06.2002
German Course - German Course
Maritim Training Centre
Mauritius 05.2017 - 08.2017
Fire Evacuation - Fire Evacuation
Maritim Training Centre
Mauritius 06.2016 - 06.2016
Train the Trainer Course - Train the Trainer Course
Maritim Training Centre
Mauritius 03.2016 - 04.2016
Skills
- Spa Operations Management
- Good interpersonal skills
- Strategic thinking
- Time Management
- Customer Service and client retention
- Staff Training and team leadership
- Budgeting and Revenue Growth
- Inventory and vendor management
- Marketing and promotions
- Health and safety compliance
- Wellness program development
- Therapeutic knowledge
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Hindi
Upper intermediate
Mauritian Creole
Proficient (C2)
Accomplishments
Certificate of Excellence by Marideal.mu
Timeline
Spa & Wellness Manager
Maritim Crystal Beach
01.2018 - 03.2025
German Course - German Course
Maritim Training Centre
05.2017 - 08.2017
Fire Evacuation - Fire Evacuation
Maritim Training Centre
06.2016 - 06.2016
Train the Trainer Course - Train the Trainer Course
Maritim Training Centre
03.2016 - 04.2016
Wellness & Spa Supervisor
Crystal Beach Hotel
01.2015 - 12.2017
CTH Level 3 - Certificate in Spa Management (QCF) - Spa Management
Rushmore Business School
01.2015 - 09.2015
Diploma in Make up and hairstyling Course - Diploma in Make up and Hair Styling Course
Asiana Trading Academy
01.2014 - 02.2014
Hairdresser/Beautitian
Grand Mauritian/Meridien Hotel
10.2010 - 01.2015
English For Business Communications Level 2 - English For Business Communications Level 2
Orion Educational Centre Limited
01.2010 - 07.2010
Office Procedures Level 2 - Office Procedures Level 2
Orion Education Center Limited
01.2010 - 07.2010
English for Business Communications (EBC) Level 1 - English For Business
City & Guilds
05.2009 - 05.2010
Office Procedures - Office Procedures
City & Guilds
05.2009 - 05.2010
Advanced certificate in Hairdressing - Advanced certificate in Hairdressing
Hairline Training Centre
09.2004 - 01.2005
Diploma in Yoga and alternate therapies - Diploma in Yoga and alternate therapies
Mauritius Swayamsevak Sangh
04.2003 - 12.2003
Aestheticienne - Aestheticienne
Face to Face Beauty School
08.2002 - 03.2003
Reiki - Reiki
Usui Shiki Ryo Ho
05.2002 - 06.2002
Word Processing - Word Processing Techniques
Pittman Qualification
08.2001 - 04.2002
School Certificate - General Certificate of education
University of Cambridge
01.1984 - 11.1989
Similar Profiles
Navindra Ippili AppiahNavindra Ippili Appiah
Financial Controller at Maritim Crystals Beach Hotel MauritiusFinancial Controller at Maritim Crystals Beach Hotel Mauritius
Falyn MacLeanFalyn MacLean
Cashier, Food Service, Supply Management at Crystal Beach CampgroundCashier, Food Service, Supply Management at Crystal Beach Campground
Putri Rachima WardhaniPutri Rachima Wardhani
Accounting and Finance Manager (Head) at PT Dayaguna Maritim CargotamaAccounting and Finance Manager (Head) at PT Dayaguna Maritim Cargotama