Vilasha Deerpalsing
Highlands,PW
Summary
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Focused on customer success with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving client business goals and meeting business objectives.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Technical account manager
Dayforce
, Mauritius
2025.07 - 2026.05
- Managed high-stakes accounts, ensuring retention and growth of key customers.
- Worked closely with sales teams to understand customer requirements fully.
- Developed strong relationships with clients, fostering loyalty and trust.
- Implemented new systems to improve operational efficiency.
- Collaborated effectively with internal departments, improving overall service delivery.
- Increased client satisfaction by providing technical assistance and solutions.
Product support engineer
SD Worx
, Mauritius
2023.04 - 2025.04
- Provided expert advice to clients, improving their understanding of the products' functionalities.
- Regularly updated knowledge base articles to aid customers' self-service efforts.
- Liaised with product development teams for efficient problem resolution.
- Tested latest product versions prior to release, guaranteeing flawless user experience.
- Advised design teams of unique client requests requiring product adaptations.
Application support specialist
Dayforce
, Mauritius
2018.01 - 2023.04
- Assisted in software development projects, resulting in more efficient systems.
- Implemented robust security measures, enhancing protection against cyber threats.
- Mitigated potential system failures through proactive monitoring and swift response to alarms.
- Assisted customers remotely using remote desktop connections, ensuring minimal downtime.
- Collaborated on technical documentation creation for improved user understanding.
- Work with SQL, debug reports, working V1 script.
- Working on escalation, on Sev 1 tickets.
Front office administrator
Heritage Le Telfaire
, Mauritius
2017.01 - 2017.12
- Collaborated with team members, ensured streamlined workflow.
- Ensured smooth operations through scheduling appointments and meetings.
- Improved office efficiency by streamlining administrative procedures.
- Supported HR functions including recruitment processes to streamline onboarding of new staff.
- Kept track of expenses, helped maintain budgetary control in the department.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Assist Tourist for Check-In and Check Out.
- Payment for billings
Education
Master of Business Administration - Business Administration
University of Mauritius
Reduit, Moka District 2025.09 -
Higher National Diploma - Information and Technology
Mauritius Institute of Training and Development
Mauritius 2010.01 - 2012.07
Bachelor of Science - Information and Technology
University of Mauritius
Reduit, Moka District 2023.08 - 2024.08
Skills
- Customer focus
- Customer relationship management
- Product knowledge
- Knowledge of sql
- Knowledge of agile methodologies
- Time Management
- Work under stress
Languages
English
Advanced
French
Advanced
Timeline
Master of Business Administration - Business Administration
University of Mauritius
2025.09 -
Technical account manager
Dayforce
2025.07 - 2026.05
Bachelor of Science - Information and Technology
University of Mauritius
2023.08 - 2024.08
Product support engineer
SD Worx
2023.04 - 2025.04
Application support specialist
Dayforce
2018.01 - 2023.04
Front office administrator
Heritage Le Telfaire
2017.01 - 2017.12
Higher National Diploma - Information and Technology
Mauritius Institute of Training and Development
2010.01 - 2012.07