Hi, I’m
Vijay Prakash Bannoo
Port Louis
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Hardworking Head Waiter with Number years of Type establishment serving experience. Expert in training employees in Software with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales.
Overview
4
years of professional experience
7
years of post-secondary education
Work History
Norwegien Cruise Line
Head Waiter
07.2020 - 07.2024
Job overview
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Languages
English
Beginner (A1)
Timeline
Head Waiter
Norwegien Cruise Line
07.2020 - 07.2024
International College
Secondary School Certificate
01.2001 - 12.2007
Skills
- Cash Handling
- Menu Knowledge
- Dish Preparation
- Check Payment Processing
- Quality Control
- Dining Customer Service
- Order Accuracy
- Plating and Presentation
- Accurate Money Handling
- Maintaining Clean Work Areas
- Table Setting Arrangements
- Seating Assignment Preparation
- Billing and Payment Processing
- To-Go Order Preparation
- Customer Needs Assessments
- Dining Area Maintenance
- Safe Food Handling
- Wine Pairings
- Assigning Tables
- Table Bussing
- Upselling Techniques
- Daily Specials Memorization
- Food Spoilage Prevention
- Price Memorization
- Buffet Setup and Takedown
- Special Dietary Requirements
- Kitchen Staff Coordination
- Plates Presentation
- Standards Compliance
- Sales Techniques
- Bill Computation
- Guest Relations Management
- Hors D' Oeuvres Service
- White Glove Service
- Tableside Service
- Wine Service
- High-Volume Dining
- Banquet Coordination
- Item Promotion
- Food and Beverage Pairings
- POS System Operations
- Customer Service Management
- Event Planning
- Bar Terminology
- Order Taking
- Food Assembly
- Wine Knowledge
- Front of House Display Creation
- Regulatory Compliance
- Food Safety Understanding
- Food Inspection
- Dining Room Cleaning and Upkeep
- Customer Service and Rapport
- Table Monitoring and Turnover
- Order Accuracy and Delivery
- Specials Promotion and Upselling
- Wine and Liquor Service
- Ability to Lift 30 Pounds
- Transactions and Cash Handling
- Courteous Phone Demeanor
- Covid Symptom Screening
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Adaptable and Flexible
- Special Requests and Substitutions
- Workflow Coordination
- Garnishing
Education
International CollegeMauritius
Secondary School Certificate
01.2001 - 12.2007
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsSimilar Profiles
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