VIDHYA GHOORAH
St Antoine Rd, Camp-Fouquereaux, Phoenix
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
2026
2026
years of professional experience
Work History
Customer Billing Manager
Orange Business Services Limited
11.2022 - 08.2025
- Managed end-to-end billing processes, ensuring accuracy and timely delivery of invoices.
- Monitored customer accounts, identified discrepancies, and resolved billing disputes.
- Processed refunds, commercial gestures, and financial adjustments in line with company policies.
- Implemented contract amendments and updated administrative details for clients.
- Provided detailed invoice explanations and financial clarifications to corporate clients.
- Prepared arrears calculations and maintained accurate financial records using Excel.
- Supported clients with digital billing platforms and account management tools.
- Collaborated with cross-functional teams to resolve complex billing and account issues.
- Ensured compliance with internal policies and external regulatory requirements.
- Delivered excellent customer service while maintaining strong client relationships.
Customer Service Analyst ( Client Grand Compte)
Orange Business Services
01.2022 - 09.2022
- Delivered customer support through calls, emails, and digital platforms for high-value corporate clients.
- Assisted clients with navigation and account management on the Espace Client Entreprise website.
- Responded promptly and professionally to VIP and standard client emails.
- Handled general service requests (Commandes Génériques) to ensure smooth client operations.
- Acted as application leader for Nacre, overseeing usage, troubleshooting, and user guidance.
- Logged, tracked, and resolved customer interactions using CRM and call management software (Bali).
- Coordinated with internal teams to escalate and resolve complex service issues.
Multi Task Agent
Cim Financial Services Limited
06.2020 - 12.2020
- Prepared and reconciled bank cheque statements and updated records on SharePoint.
- Processed requests for outstanding balance and non-liability letters.
- Provided clients with information on loans, credit applications, arrears, and settlement amounts.
- Handled client inquiries regarding account status and repayment schedules.
- Maintained accurate listings and ensured proper documentation for compliance.
- Assisted the operations team with administrative and financial support tasks.
- Ensured confidentiality and accuracy in handling client financial data.
Community Manager
Quantum media
- Social Media Management
Develop, schedule, and publish content across multiple social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok, etc.).
Monitor engagement, track metrics, and optimize content strategies for higher reach and interaction. - Community Engagement
Respond to comments, messages, and inquiries promptly, maintaining a positive brand image.
Build and nurture online communities, encouraging active participation and brand loyalty. - Content Strategy & Creation
Collaborate with marketing and creative teams to create compelling multimedia content (graphics, videos, blog posts).
Plan content calendars aligned with campaigns, trends, and company objectives. - Brand Reputation & Monitoring
Track brand mentions and online sentiment.
Manage and address any customer complaints or negative feedback professionally. - Campaign Management & Reporting
Support marketing campaigns with community engagement initiatives.
Prepare regular reports on social media performance, growth, and engagement analytics. - Trend & Market Analysis
Stay updated on industry trends, competitor activity, and social media best practices.
Recommend new strategies to enhance community growth and brand awareness. - Collaboration & Coordination
Work closely with PR, marketing, and sales teams to align messaging and initiatives.
Coordinate influencer and partnership campaigns to boost engagement.
Customer Executive Agent
Convergys (Booking.com)
- Managed international client reservations, modifications, and cancellations (UK, France, India).
- Delivered high-quality customer support via phone, email, and back-office systems.
- Resolved customer complaints and service issues promptly and professionally.
- Maintained accurate booking records and ensured compliance with company policies.
- Assisted clients with payment issues, refunds, and special requests.
- Ensured a positive customer experience while meeting performance and service quality targets.
Marketing Executive Agent (Internship)
Phoenix Insurance
- Promoted insurance products and services to prospective clients through direct and digital marketing strategies.
- Supported the sales team in maximizing profits by implementing updated sales techniques.
- Assisted in developing and executing marketing campaigns to increase brand visibility.
- Conducted market research to identify trends, customer needs, and competitive positioning.
- Prepared reports and provided insights to management on campaign performance.
- Contributed to client relationship building by providing product information and support.
Customer Advisor
Outremer-Télécom (SFR)
- Provided clear explanations of billing statements to clients and resolved discrepancies.
- Processed refunds and offered financial guidance to individual and business customers.
- Handled customer complaints with professionalism and ensured timely resolution.
- Promoted and optimized B2B sales opportunities through tailored product and service recommendations.
- Assisted clients with account management, service changes, and contract updates.
- Maintained high customer satisfaction by delivering quality service and follow-up support.
Education
BA - Law and Management
Open University Of Mauritius
Curepipe11-2026
Spanish course - undefined
Open University Of Mauritius
01.2022
Social Media Marketing - undefined
Open University Of Mauritius with collaboration by the commonwealth of Learning, Canada
01.2021
SC - HSC - undefined
Renascence college
01.2015
Acknowledgement in computer literacy - IC3
Renascence college
01.2014
Skills
- Strong analytical skills
- Ability to work under pressure
- Discipline
- Leadership skills
- Problem solving
- Organization abilities
- Strong customer care service
Personal Information
- Date of Birth: 04/09/1997
- Driving License: Yes
- Marital Status: Single
Hobbies
- Painting
- Travelling
- Social work activities
- Cooking pastries
- Car racing
- A huge appreciation for classical dance (Bharatnatyam)
Achievements And Awards
- Participated in the Elocution contest by the English department
- Participated in the international year of light (science mural painting competition in 2015)
- Drawing and painting competition against corruption in 2012 organized by ICAC.
- Declared as prefect in 2015 by the rector.
Languages
French
Native or Bilingual
English
Native or Bilingual
Hindi
Elementary
Spanish
Elementary
Creole
Native or Bilingual
Timeline
Customer Billing Manager
Orange Business Services Limited
11.2022 - 08.2025
Customer Service Analyst ( Client Grand Compte)
Orange Business Services
01.2022 - 09.2022
Multi Task Agent
Cim Financial Services Limited
06.2020 - 12.2020
Spanish course - undefined
Open University Of Mauritius
Social Media Marketing - undefined
Open University Of Mauritius with collaboration by the commonwealth of Learning, Canada
SC - HSC - undefined
Renascence college
Acknowledgement in computer literacy - IC3
Renascence college
Community Manager
Quantum media
Customer Executive Agent
Convergys (Booking.com)
Marketing Executive Agent (Internship)
Phoenix Insurance
Customer Advisor
Outremer-Télécom (SFR)
BA - Law and Management
Open University Of Mauritius
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