Videshsing Rampol
RIVIERE DU REMPART
Summary
Dynamic Housekeeping Executive with a proven track record at Hibiscus Boutique Hotel, driving service excellence and customer satisfaction. Skilled in workload prioritization and hospitality best practices, I excel in managing diverse teams and innovating customer experiences, ensuring high standards of health and safety while enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Housekeeping Executive
Hibiscus Boutique Hotel
01.2025 - Current
- Analyse and recommend best practices and technology in hospitality.
- Apply systems thinking to resolve problems and make decisions.
- Assess and review hospitality data.
- Come up with innovations for customer experience.
- Conduct presentation to senior management.
- Contribute to the design and development of a productivity framework.
- Develop self to maintain professional competence at senior management level.
- Directly manage crisis situations.
- Drive service quality and customer satisfaction.
- Lead managers to develop organisational and governance strategies.
- Manage and direct negotiations.
- Manage cross-functional and culturally diverse teams.
- Manage housekeeping department’s human resource.
- Manage asset and inventory.
- Manage budgeting and forecasting processes.
- Manage quality system and processes.
- Manage resource planning.
- Prepare budget for the business unit.
- Provide information for management to make decisions.
- Strive for service excellence to drive customer loyalty.
Cabin Attendant
Royal Caribbean International
11.2019 - 01.2025
- Greeting guests and responding to queries.
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Restocking beverages and food items in the minibar.
- Cleaning public areas, such as corridors.
- Reporting any technical issues and maintenance needs.
- Updating status of guest rooms on assignment sheet.
- Returning and restocking cleaning cart at shift end.
Hotel Housekeeper
Le Palmiste Resort & Spa
02.2017 - 11.2019
- Keeping facilities and common areas clean and maintained.
- Vacuuming, sweeping, and mopping floors.
- Cleaning and stocking restrooms.
- Cleaning up spills with appropriate equipment.
- Notifying managers of necessary repairs.
- Collecting and disposing of trash.
- Assisting guests when necessary.
- Keeping the linen room stocked.
- Properly cleaning upholstered furniture
Education
High School Diploma -
DATAMATICS
Port Louis, Mauritius01-2016
Skills
- Customer service-focused
- Workload prioritization
- Hospitality background
- Health and safety
Dancing, Sport, gym
03 Times Winner in Dance Competition
Dance is not only a form of physical activity but also an educational tool that benefits young people's creativity. By engaging in dance, you have the opportunity to unleash their imagination, develop cognitive skills, collaborate with others, and find unique ways of self-expression
Timeline
Housekeeping Executive
Hibiscus Boutique Hotel
01.2025 - Current
Cabin Attendant
Royal Caribbean International
11.2019 - 01.2025
Hotel Housekeeper
Le Palmiste Resort & Spa
02.2017 - 11.2019
High School Diploma -
DATAMATICS
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