Vennila SAMINATHEN
Morc Beau Sejour, Gokoola
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Analyst L1
CIM Financial Services Ltd
Port Louis, PL
01.2024 - Current
- Ordering of Manual receipt booklets.
- Monitoring of Manual receipt delivered to counters and merchants.
- Monitoring of Manual receipt received from counters and merchants.
- Update list of unallocated receipts each month.
- View document received from ROs.
- Processing of applicants.
- Monitoring of returned do cuments to merchants.
- Track all returned documents- ensure same are being received.
- Allocation of all manual payments (settlement received from bank Manual receipt, payment received from insurance, salary deduction payment)
- Processing standing order received from counters and merchants.
- Analysis of standing order received and returned.
- Analysis of Manual receipt received on counters and wrong submission of cash taking.
- Analysis of returned documents.
- Mailing of contracts and payment schedules.
- Ensure all deposit due are cleared on time.
- Ensure all adivation of agreem ent are done on a timely basis.
- Spots Checks.
- Completion.
- Scanning and browsing.
- Filling of documents.
Customer Service Assistant - Processing
CIM Financial Services Ltd
Port Louis
07.2017 - 12.2023
- Performed administrative tasks such as filing documents, entering data into computer system
- Answered incoming calls and provided highest level of professionalism
and knowledgeable service to every customer - Process of applications
Customer Service Assistant - Operations
CIM Financial Services Ltd
Port Louis
11.2016 - 06.2017
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
Education
First Aider -
St Johnson Ambulance
Mauritius 04-2022
Some College (No Degree) - Receptionist And Telephonist
Infornorth Training Centre
MauritiusHigher School Certificate -
Universal College
Riviere Du RempartSkills
- Data Processing
- Report
- Critical Thinking
- Problem Solving
- Microsoft Office
Languages
English
Advanced
C1
French
Advanced
C1
Driving License
Yes
Timeline
Analyst L1
CIM Financial Services Ltd
01.2024 - Current
Customer Service Assistant - Processing
CIM Financial Services Ltd
07.2017 - 12.2023
Customer Service Assistant - Operations
CIM Financial Services Ltd
11.2016 - 06.2017
Some College (No Degree) - Receptionist And Telephonist
Infornorth Training Centre
First Aider -
St Johnson Ambulance
Higher School Certificate -
Universal College