Venisha Budd
Perth,Sorrento
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
The Face Shop
Mauritius, Mauritus
01.2022 - Current
- Developed and implemented operational strategies to increase customer satisfaction levels.
- Created and maintained a positive working environment for store associates.
- Analyzed sales data to identify areas of improvement in performance and profitability.
- Maintained inventory records to ensure accurate stock levels at all times.
- Monitored daily operations, identified issues, and developed solutions accordingly.
- Conducted regular staff meetings to discuss goals and objectives, as well as any potential problems or concerns.
- Oversaw the training of new employees on company policies and procedures.
- Performed regularly scheduled reviews of employee performance to provide feedback and guidance.
- Handled customer inquiries promptly and professionally while providing quality service.
- Implemented new technologies into daily operations such as Point-of-Sale systems.
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Facilitated communication between corporate offices and store locations regarding policy changes or updates.
- Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
- Managed staff training and performance monitoring to promote high levels of productivity.
- Set sales targets and implemented action plans for achieving set objectives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trainer
The Face Shop
Mauritius, Mauritus
02.2019 - 01.2021
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Assisted with the development of online learning modules for remote learners.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
Shop Manager
The Face Shop
Mauritius, Mauritus
10.2017 - 01.2019
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Scheduled staff shifts according to business needs.
- Supervised daily operations by establishing procedures and monitoring team performance.
Beauty Advisor
The Face Shop
Mauritius
05.2017 - 09.2017
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Ensured that all displays were neat and organized at all times.
- Upsold additional beauty items when appropriate to increase sales revenue.
Restaurant General Manager
Urban Turban
Australia, Perth
03.2009 - 04.2017
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Kept up-to-date records of employee performance reviews.
Education
High School Diploma -
Kingston College
AustraliaSkills
- Operational Efficiency
- Inventory ordering
- Employee Scheduling
- Inventory Control
- Talent Development
- Customer Engagement
- Business Management
- POS system knowledge
- Staff Scheduling
- Guest Relations
Certification
- Australian Driving license
- Diploma of Management
- Diploma of Marketing
- Certificate IV in Business Marketing
- Dental Nursing
Languages
French
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Retail Operations Manager
The Face Shop
01.2022 - Current
Trainer
The Face Shop
02.2019 - 01.2021
Shop Manager
The Face Shop
10.2017 - 01.2019
Beauty Advisor
The Face Shop
05.2017 - 09.2017
Restaurant General Manager
Urban Turban
03.2009 - 04.2017
High School Diploma -
Kingston College
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