Job Search Status
Open to workDesired start date: Immediately
Open To Work
Veerjanand Beerjoo
Flacq,PA
Work Preference
Summary
Customer Service Coordinator with robust experience in optimizing processes and managing data. Focused on enhancing customer experiences through effective communication and meticulous attention to detail. Proven ability to analyze shipment data and maintain compliance with regulations, supporting business efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Hapag-Lloyd
09.2025 - 02.2026
- Delivered high-quality customer service by addressing logistics, tariff, and customs-related queries, enhancing client satisfaction.
- Liaised with clients, customs authorities, and internal departments to resolve discrepancies, ensuring compliance with import/export procedures.
- Verify accuracy of bills of lading, invoices, and related documents to ensure smooth clearance and adherence to regulatory requirements.
- Coordinate and monitor shipping documentation in compliance with international trade and customs regulations.
- Analyzed shipment data and prepared reports on cargo movement, identifying irregularities to facilitate informed decision-making.
- Ensure strict adherence to confidentiality, data integrity, and organizational standards in all transactions.
Specialist - Quotes & Technical Products Service
Avantor Sciences
11.2017 - 07.2025
- Partner with sales teams to assess customer needs, track competitor pricing, and support sales growth.
- Compiled and presented reports on order trends, customer issues, and service enhancements.
- Analyzed customer orders and service levels, ensuring adherence to performance metrics.
- Worked with cross-functional teams to address issues and improve process efficiency.
- Maintain detailed records, ensuring accuracy and reliability for business decision-making.
Intern - Billing, Procurement & Customer Master Data
Accenture
07.2017 - 08.2017
- Verified and analyzed customer master data, improving quality and accuracy for business decisions.
- Managed data reporting for billing and procurement functions to enhance operational visibility.
- Collaborated with team members on process optimization initiatives and reporting tasks, contributing to streamlined workflows.
Education
BA (Hons) - Graphic Design & Multimedia
Open University of Mauritius
Reduit01-2024
Diploma - Interior Design and Decoration
Charles Telfair Institute
Moka01-2020
Skills
- Customer Service
- CRM Tools
- Shipping & Trade Documentation
- Document validation
- Data Handling
- Data assessment
- Process Optimization
- Data Visualization
- Research & Documentation
- Compliance Awareness
- Problem-Solving
- Problem solving
- Attention to detail
- Cross-functional collaboration
- Communication
Certification
- Certificate IV in Interior Decoration
- German Language for Business
- Introduction to IT
Languages
- English
- French
- Hindi
Timeline
Customer Service Coordinator
Hapag-Lloyd
09.2025 - 02.2026
Specialist - Quotes & Technical Products Service
Avantor Sciences
11.2017 - 07.2025
Intern - Billing, Procurement & Customer Master Data
Accenture
07.2017 - 08.2017
BA (Hons) - Graphic Design & Multimedia
Open University of Mauritius
Diploma - Interior Design and Decoration
Charles Telfair Institute