Veedushi Jhagru
Ebene City
Summary
Managing general corporate administrative duties and compliance, with over 5 years of experience in providing exceptional administration and customer service and support. Skilled in coordinating administrative procedures and systems while handling customer inquiries, resolving issues, and time management to ensure maximum efficiency.
Overview
5
5
years of professional experience
Work History
Bilingual Administration Manager
VKC Trading ltd
04.2022 - Current
- Generating accurate dealer pay off quotes,
- devising ways to streamline daily processes,
- administering and remarketing service
- lease pull ahead programs, pricing, title, and ownership inquiries
- identify trends to ensure process is understood and followed
- oversee adherence to SLAs under the remarketing services processes, vendor accountability (technology and product delivery fulfillment)
Customer Service Representative
Emilus Group Ltd (Mauritius)
01.2021 - 02.2022
- front desk receptionist and general office management,
- call centre operations, weekly reporting of targets and projecting new objectives
- dealing with customers, troubleshooting remotely, international client coverage
- ongoing learning and training on company's services, upselling and cross selling of services
- handling confidential information with discretion
Customer Service Sales Representative/Marketer
VKC Trading Ltd. (Mauritius)
08.2019 - 12.2020
- resolving customer issues and ensuring customer satisfaction, organizing delivery of goods, work schedule for staffs
- designing marketing campaigns online based on 4Ps
- utilizing customer service software and tools to log and track customer interactions
Education
Teaching license -
Private Secondary Education Authority (PSEA) Mauritius Examination Syndicate
07.2019
Bachelor of Commerce: Management and Marketing - Marketing researchManaging changeRetail MarketingAccountingServices Marketing
Curtin Mauritius
07.2019
Seminar Diploma in German language -
Sprachcafe Frankfurt Germany
08.2018
Rosetta Stone English Language Degree Program -
English language Curtin Mauritius
05.2015
High School Diploma -
Dr Maurice Cure State College
11.2014
School Certificate -
Dr Maurice Cure State College
11.2012
Internet and Computing Core Certification (IC3) -
Dr Maurice Cure State College
01.2009
Alliance Francaise De Maurice: French language -
06.2008
Skills
- Officially Bilingual (French & English)
- Microsoft Office Software ,CRM and ERP
- Communication skills (Verbal, Written and Staff Training)
- Negotiation Skills
- Ability to handle multiple priorities
- Drafting of Standard Operations Practice (SOP)
- Administrative Professional
- Invoicing and Accounts Reconciliations
- Phone and front desk etiquette
- Contract Management
- Call and Contact Centre
- Data Entry
- Office Management (inventory, routine checks, facilities, ect)
- Payment Processing
- Problem solving
Timeline
Bilingual Administration Manager
VKC Trading ltd
04.2022 - Current
Customer Service Representative
Emilus Group Ltd (Mauritius)
01.2021 - 02.2022
Customer Service Sales Representative/Marketer
VKC Trading Ltd. (Mauritius)
08.2019 - 12.2020
Teaching license -
Private Secondary Education Authority (PSEA) Mauritius Examination Syndicate
Bachelor of Commerce: Management and Marketing - Marketing researchManaging changeRetail MarketingAccountingServices Marketing
Curtin Mauritius
Seminar Diploma in German language -
Sprachcafe Frankfurt Germany
Rosetta Stone English Language Degree Program -
English language Curtin Mauritius
High School Diploma -
Dr Maurice Cure State College
School Certificate -
Dr Maurice Cure State College
Internet and Computing Core Certification (IC3) -
Dr Maurice Cure State College
Alliance Francaise De Maurice: French language -
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